Repeat after me: Social is not about 1 metric, its about all of them // @socialbakers


Social engagement, social content, and storytelling
Social commerce
Social advertising – there are about another 10 metrics to follow here
Influencer marketing – influence measurement & building framework
Social listening – there are many metrics to measure here
Social customer service

We have been particularly focused on social media customer service, since it hasn’t gotten much recognition. If we created the impression that the majority of your social marketing efforts should be directed to social customer service – we apologize. Although social customer service should weigh heavily on your social strategies, it should not be the only thing to consider. Though some companies may experience exceptions to this rule, the vast majority can not rely only on social customer service as the only metric. Developing an effective social media strategy is about choosing the right mix, building your own framework for measurement and score cards that work for your business.

Full article 🙂

6 Steps to a Perfect Social Media Strategy | vía SiteProNews


avatar

Social Media Strategy

SiteProNews
If you are seeking to increase leads, sales, visibility or all of the above, the first thing you want to do is make sure everything you do online and offline obeys these six principles, that Dr. Robert Cialdini covers in his book Influence: The Psychology of Persuasion.

1. Scarcity: Run limited offers on your Twitter and Facebook pages that provide attractive reasons to register, enroll or buy right away. Offers exclusively for current or past customers can be effective but one adding the element of scarcity is really your secret weapon. Groupon has a countdown that shows you how much time you have left to purchase and it certainly encourages people to buy sooner than later!

2. The Law of Reciprocity Leer más “6 Steps to a Perfect Social Media Strategy | vía SiteProNews”

Optimize Your Social Media Schedule: 4 Tips for Avoiding the Social Media Time Suck

Twitter

5pm – best time to Tweet for re-tweets
1-4 per hour – most effective frequency of Tweets
Midweek & Weekends – best days to Tweet
Noon & 6pm – best time to Tweet for increase Click Through Rates
Facebook

Saturday- best day to share on Facebook
Noon- most effective time to share on Facebook
.5 per day – best sharing frequency
Tips for an Optimized Focus

Now lets talk about some no brainer “don’ts” that the many of us “do”. Let me know if any of these sound familiar to you:

Your best friend is having problems with their significant other so you keep your phone close, just in case…
It’s baseball season and your team is playing but you don’t have the day off, thank goodness for internet radio right…
You have email anxiety which forces you to check email every couple minutes because you never know what you might miss…
One of your colleagues is obsessed with chatting online and pings you every couple minutes with a question or joke…
You’re scheduling Tweets, posting on your personal facebook page, and reading Psychology Today all at the same time, because after all you are a master multi-tasker…
I too have often thought that I could do everything at once. A balancing act acquired from years of having too much to do, and not enough time. I considered multi-tasking an art form and a higher form of organization than my counterparts who only focused on one thing at a time. I could not have been more wrong. In recent years I’ve had to buckle down and force myself to devote all of my attention to one task at a time. I’ve found that the quality of my work has improved and the level of my stress has decreased significantly. Some tactics that have worked for me include:

Closing my email when I’m working on social media tasks
Close all Internet windows and tabs except for the one I need to work on
Disabling chat or closing chat windows to avoid distraction
Pick 15 minutes a day to indulge in activities such as checking personal social media profiles, responding to texts, or chatting with friends.
Spend 30 minutes to an hour each morning reviewing emails and responding, do the same thing before leaving at the end of the day.
It is significantly easier to stick to your schedule if you are working ONLY on the tasks you have scheduled in the time allotted.


optimize social media time

toprankblog.com

Making the time to execute on a social media strategy can rattle even the most experienced marketers.  Unlike traditional marketing, social media marketing can present many different challenges and distractions.  According to a study by eMarketer 73% of marketers say finding the time to create content as their biggest marketing challenge.

I recently ran a poll of @TopRankTwitter followers to get a sense of how they spend their time online.  I asked “If you had only 20 minutes a day to spend on social media what would you focus on?”  Some of the answers we received were:

  • @henryroominates – “I would try to connect with powerful Twitter users and Tweet content from my blog.”
  • @SebastianX – “I’d read my Twitter Followanyday List.”
  • @Paco_Belle – “Look at 2-3 Twitter lists, couple circles on G+, scroll Facebook timeline & look through my RSS feeds for new things.”
  • @Paramountbuzz – “Engaging others…doing it now.”
  • @GreenDolphin_ – “My RSS feed, Twitter, Pinterest, and Facebook.”

If you are involved with implementing social media marketing, you know that 20 minutes a day just won’t cut it.  On top of implementing social media tactics, there’s also the task fo staying current. Lee’s post “11 Ways to Get Smarter & Stay Current in a World of Social Information Overload“ outlined how much time can be involved using social tools to collect, filter and curate social media marketing knowledge.

Avoiding Shiny Object Pitfalls… Leer más “Optimize Your Social Media Schedule: 4 Tips for Avoiding the Social Media Time Suck”

Facebook Timeline for Brands: 10 Things to Get Right

It’s here! This week Facebook finally unveiled the arrival of timeline for brand pages. A long-awaited change to the layout of Facebook pages, much welcomed by some and resistingly sneered at by others. With the announcement comes a number of significant changes to the overall format, navigation and visual layout of brand pages, including the introduction of, believe it or not, a ‘timeline’ running throughout the page and replacing the much-loved Facebook wall.

Gone too is the emphasis on landing pages, something which will no doubt come as a surprise for many brands, particularly those who invested time, resource and budget towards designing, creating and tweaking a welcome tab to present fans and new visitors with the perfect starting point and latest promotions. In light of this, one of the key features available for brands is the ability for posts to be ‘pinned’ to the top of their Timeline, with ‘pinned’ posts remaining as the first post seen until a new post is ‘pinned’ in its place.

Many page admins will see this area as the perfect place to do what landing tabs of old achieved, i.e. highlighting current promotions, news, products and campaign content, as well as providing visitors with a starting point for the page.
With Facebook announcing the 30th March as the automatic switch over date when all pages will change to Timeline, below are 10 key things brands should be focusing on in the weeks leading up to the switch…


http://socialmediatoday.com
Posted by:George Guildford






It’s here! This week Facebook finally unveiled the arrival of timeline for brand pages. A long-awaited change to the layout of Facebook pages, much welcomed by some and resistingly sneered at by others. With the announcement comes a number of significant changes to the overall format, navigation and visual layout of brand pages, including the introduction of, believe it or not, a ‘timeline’ running throughout the page and replacing the much-loved Facebook wall.

Gone too is the emphasis on landing pages,  something which will no doubt come as a surprise for many brands, particularly those who invested time, resource and budget towards designing, creating and tweaking a welcome tab to present fans and new visitors with the perfect starting point and latest promotions. In light of this, one of the key features available for brands is the ability for posts to be ‘pinned’ to the top of their Timeline, with ‘pinned’ posts remaining as the first post seen until a new post is ‘pinned’ in its place.

Many page admins will see this area as the perfect place to do what landing tabs of old achieved, i.e. highlighting current promotions, news, products and campaign content, as well as providing visitors with a starting point for the page.

With Facebook announcing the 30th March as the automatic switch over date when all pages will change to Timeline, below are 10 key things brands should be focusing on in the weeks leading up to the switch… Leer más “Facebook Timeline for Brands: 10 Things to Get Right”

Is there a new measure of success for social media?

The difference between popularity and effectiveness

The findings of this survey have to be taken in context. This was not looking at which companies worldwide are the most social, but using the indicator of the Fortune 40 companies that are listed as the most admired. So how does that admiration translate in social terms? While there are some companies in the top 10 of that list that fully deserve their place – such as Disney and Coca-Cola, others are more surprising, such as Apple and Google. Were I to think of the top social companies, these certainly wouldn’t be in my top 10. That’s where the difficulty comes for what is actually effective, and what is perceived to be effective. Because the whole of Twitter is talking about Apple, does that mean their social media strategy is effective, or that in fact that are an incredibly popular company that is talked about by default, rather than engaging with these conversations directly?


Author of Is there a new measure of success for social media?

http://www.simplyzesty.com/social-media/measure-success-social-media/

measuring success Is there a new measure of success for social media?Well according to the Huffington Post and APCO – there is. A recent study by the two organisations – Social EQ – sought to rank the Fortune 40’s top admired companies, in terms of the effectiveness of their social media strategies. The results (shown below) might be surprising, which begs the question of whether this really is an accurate measure of success in social media. To give some context to the study, it was run by working with a group of Social Informants (avid users of social media inside and out) who identified 6 key factors of social media success : dialogue ; customer service ; quality of content ; platform diversity ; engagement & interaction ; optimisation. Then a larger group of over 4,000 people were surveyed, to rank the 40 companies according to these factors. The graphic below shows the rankings :

SocialEQ Rankings Is there a new measure of success for social media?

The difference between popularity and effectiveness

The findings of this survey have to be taken in context. This was not looking at which companies worldwide are the most social, but using the indicator of the Fortune 40 companies that are listed as the most admired. So how does that admiration translate in social terms? While there are some companies in the top 10 of that list that fully deserve their place – such as Disney and Coca-Cola, others are more surprising, such as Apple and Google. Were I to think of the top social companies, these certainly wouldn’t be in my top 10. That’s where the difficulty comes for what is actually effective, and what is perceived to be effective. Because the whole of Twitter is talking about Apple, does that mean their social media strategy is effective, or that in fact that are an incredibly popular company that is talked about by default, rather than engaging with these conversations directly? Leer más “Is there a new measure of success for social media?”

26 Keys to Success in Social Media (or Dating)

There’s a slide in my standard social media strategy presentation showing a young couple looking lovingly at one another. Okay, actually only the girl is looking lovingly. The boy’s face looks as if he’s brimming with ulterior motives!

The image is there to remind organizations considering social media that their strategies can’t resemble the teenage boy’s apparent dating strategy if they expect to build strong, lasting relationships.

The striking similarities between dating’s early stages and the first phases of implementing a successful social media strategy are a convenient way to gauge whether your organization’s social media strategy is likely be appropriate and successful.

With several Brainzooming presentations on social media strategy coming up, I wanted to share the specifics behind the slide’s message in more detail.

Here are 26 pieces of dating advice as valuable in trying to form a personal relationship as they are in creating successful social media-based relationships…:


by Mike Brown
http://www.business-strategy-innovation.com/

There’s a slide in my standard social media strategy presentation showing a young couple looking lovingly at one another. Okay, actually only the girl is looking lovingly. The boy’s face looks as if he’s brimming with ulterior motives!

The image is there to remind organizations considering social media that their strategies can’t resemble the teenage boy’s apparent dating strategy if they expect to build strong, lasting relationships.

The striking similarities between dating’s early stages and the first phases of implementing a successful social media strategy are a convenient way to gauge whether your organization’s social media strategy is likely be appropriate and successful.

With several Brainzooming presentations on social media strategy coming up, I wanted to share the specifics behind the slide’s message in more detail.

Here are 26 pieces of dating advice as valuable in trying to form a personal relationship as they are in creating successful social media-based relationships…: Leer más “26 Keys to Success in Social Media (or Dating)”

50 Of The Best Social Media And Technology Blogs In The World

Social media has really exploded in the last couple of years and there are some great blogs out there sharing tons of content and it is getting to the stage where it is nearly impossible to keep track of them all. With that in mind I wanted to make a list of 50 of the biggest social media and tech blogs. Some offer great insight, some have the latest news and some are focused on giving you practical advice to improve your blog or business. They might not all be for you as they are all at different levels but you’ll hopefully find a couple of blogs on this list that are well worth bookmarking and reading on a regular basis. If you think your blog should be on there or know of any other good ones makes sure to leave a link to it in the comments. Here is my list of 50 great social media and tech blogs form around the world…


Screen shot 2010 11 01 at 15.55.59 50 Of The Best Social Media And Technology Blogs In The World Social media has really exploded in the last couple of years and there are some great blogs out there sharing tons of content and it is getting to the stage where it is nearly impossible to keep track of them all. With that in mind I wanted to make a list of 50 of the biggest social media and tech blogs. Some offer great insight, some have the latest news and some are focused on giving you practical advice to improve your blog or business. They might not all be for you as they are all at different levels but you’ll hopefully find a couple of blogs on this list that are well worth bookmarking and reading on a regular basis. If you think your blog should be on there or know of any other good ones makes sure to leave a link to it in the comments. Here is my list of 50 great social media and tech blogs form around the world… Leer más “50 Of The Best Social Media And Technology Blogs In The World”