Observing conflicts to leverage new ideas on design thinking
It seems trivial to create something from a conflict, but if the aim is to create something new and that solves a problem no longer seems so banal.
The same conflict can be observed by different people with different results according to the environments or contexts.
We Observe conflicts in meeting rooms to set company strategy or in the operating room of a hospital by the divergence of views regarding the best procedure or in the next room, in the same hospital for a diagnosis to a child.
GE can help us to think a little about the use of observation of the conflict to find solutions to various problems. But GE is not alone, is also with the assistance of design thinking.
For GE, the design process begins not from the standpoint of engineering, but gaining a deep understanding of people who will interact with the equipment. They do not leave from ideas they begin from unmet needs. Leer más “Conflicts, storytelling and design thinking”