6 Ways to Get Customers to YES! | Inc. |


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Influence your customers to buy from you using these six easy methods.I’ve got some good news, some bad news, and then some even better news.

The good news is that most customers truly want to say yes! The bad news is that, although people love to buy, they hate being sold to.

Finally, here’s the even better news: There are six ways to influence a customer to buy without explicitly selling to them, according to Dr. Robert B. Cialdini, author of the bestseller Influence: The Psychology of Persuasion: Leer más “6 Ways to Get Customers to YES! | Inc. |”

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Conversion Rate: Average website conversion rates, by industry


In our recently released MarketingSherpa 2012 Website Optimization Benchmark Report, we asked about average conversion rates …

Q. Please write in your organization’s average conversion rate.

It’s human nature to see a number and to instantly think of it as a fact, so let me first briefly mention the limits of numbers. Just because you see the numbers above, don’t assume that all of your, for example, media and publishing competitors are getting 10% conversion rates for every offer.

These numbers are simply meant to give you a general idea of how certain industries are fairing as you work on your own conversion rate optimization efforts.

“Where ever you are, you should also try to figure out how you can improve your conversion rate 5-10% monthly,” is how Bryan Eisenberg, Managing Partner, Eisenberg Holdings, put it in “Average Conversion Rate by Industry 2012.”


The glass is half empty  *Full story


Lead Gen Form Optimization: Why a lower conversion rate can be a good thing


Daniel Burstein

Friction on your lead generation landing pages is bad, because it reduces conversions.

Except that is not always a bad thing. Hear me out for a moment …

As we teach in the MarketingExperiments Landing Page Optimization Online Course, you’re certainly not looking to eliminate friction. When it comes to lead generation, you’re not even always looking to reduce friction … what you’re looking for is the right balance that ultimately makes your company more profitable.

This might seem counterintuitive at first, especially if you work in a marketing department that has a relentless focus on only one number – the amount of lead generated.

However, high-quality leads will likely result in less dead ends for the sales force. Thus, Sales will invest more of its time on leads more apt to close, which should make everyone happier at the end of the day.


Use the lead gen dials to flexibly optimize your page

But you don’t have to be locked into only one approach. The great thing about the lead gen dial approach (shown in the image above) is that it can help you flexibly adapt to your company’s needs:

  • If your sales force is simply starved for leads, you can reduce friction to increase the number of leads they receive.
  • If your sales force has a long list of leads they still haven’t contacted, you can dial up friction to reduce the overall number of leads, but acquire higher-quality leads that go straight to Sales with a clear priority attached in them.

Of course, if you work in the marketing department, these changes shouldn’t happen in a vacuum. You should create a flexible universal lead definition with Sales that can adapt and scale as the company’s needs change.


Friction in lead generation forms

One of the most impactful places to adjust friction is in the lead gen form itself. Here are three places you can adjust friction, and then test to see which combination is most profitable for your company:

  • Make some form fields optional. If you use this technique, very motivated leads can choose to give more information, but you hypothetically wouldn’t lose any less motivated leads, since they wouldn’t have to fill out those form fields.

A word of caution, though — a long form presents a large amount of perceived friction. Let’s face it, even with optional fields, a long form just looks time-consuming in the split second a prospect decides whether to act or not.

  • Use a two-step process. You can capture basic information, and then ask for more in-depth information in a second step. You can test offering an incentive for completion of the more time-consuming second step, or just clearly communicate the benefit to the prospect (for example, that they will receive more relevant information from your company).

For leads that don’t complete the second step, you can follow up and try to gain more information at a later date (when they might be further along in the buying cycle, and, therefore, more motivated to provide that information).

  • Simply remove form fields. Take a good hard look at your form and sit down with every person or department that has an interest in that form. For example, does Job Title or Budget really help Sales? If so, it might be worth keeping.

If not, it may be like the appendix, a vestigial form field that had a good purpose in a previous era, but no one currently at the company remembers why exactly they needed that information. Leer más “Lead Gen Form Optimization: Why a lower conversion rate can be a good thing”

Saber vender –y saber venderse– | 17 golpes de efecto para tener en mente =)

(No encontré la fuente - no corresponde a mi autoría), #gabrielcatalano

Sale (Photo credit: Gerard Stolk )

Saber vender –y saber venderse– es una de las habilidades fundamentales en el mundo profesional y personal. En el mundo empresarial el que vende consigue hacer transacciones, es decir, consigue facturar y generar movimiento. El que sabe vender encuentra trabajo. Así que, hoy más que nunca, la venta es clave.

Cuando sales a vender pueden ocurrir dos cosas: que te compren (requiere poco esfuerzo) o que tengas que vender (requiere más esfuerzo). Que te compren está muy bien. Implica que has acertado al contactar con la persona adecuada o que has conseguido una propuesta diferencial. Por desgracia, en la gran mayoría de casos el que te compren “sin más” no es tan habitual. Hoy en día, hay muchos productos y servicios muy parecidos por lo que te toca esforzarte por vender.

Dado que es tan importante vender, he recopilado algunos consejos para aquellos que salen a la calle a vender cada día. Este post está dedicado a esas personas que tienen la responsabilidad de generar transacciones y conseguir que su empresa siga moviéndose. A aquellos que dependen de lo que venden, ya que gran parte de sus ingresos están ligados al éxito o fracaso de la venta. A aquellos que entienden que “la venta es la vida”.

  • 1. No hables de ti, céntrate en tu cliente: No hay nada peor que encontrarse con un vendedor cuyo discurso se basa en el “Yo, yo yo…”. Punto de partida: Tú no eres interesante. Si te centras en el cliente y en sus necesidades, denotas atención. Demostrarás que has investigado y estudiado su situación. Demostrarás que tienes capacidad de escuchar. Esto hará que despierte el interés por ti.


  • 2. No me expliques qué vendes sino por qué debería de comprarte: En muchas presentaciones de venta se empieza explicando con esmero el producto o servicio, y al final se habla de los beneficios que produce. Esto es un error, ya que el proceso debería ser el contrario. Primero va el problema que buscas resolver y después la solución.


  • 3. Ponlo muy difícil y ofrece una solución. Cuando expliques el problema, plantéalo como terriblemente difícil de resolver, así la solución que ofrezcas siempre resaltará más.


  • 4. Efecto cascada. A la hora de plantear a quién dirigirte para proponer tus servicios o productos, empieza por los clientes con más reputación. Si consigues la venta, los próximos caerán más rápido. Por lo contrario, si trabajas con clientes que no conoce nadie, abrirte camino hacia nuevos clientes resultará más difícil, ya que no cuentas con la confianza que produce el haber trabajado con marcas conocidas.


Top 5 Reasons to Understand Your Customer’s Customer


The world is slowly climbing out of the great recession as companies around the world begin to increase investment and hiring. But for B2B sales teams looking to recapture growth during these early days, it’s critical to understand who’s really paying their bills and keeping the lights on — and guess what? It’s not your customer … it’s your customer’s customer. And if your sales team doesn’t deeply understand the business problems of these folks, then you’ll lose to competitors who do.

Before I get into the reasons why this is, consider some of the big, underlying changes happening in the market today. As companies start growing and investing again they are spending money, but they have fewer people than they had before. This means less time to accomplish key objectives and an even stronger focus on developing efficient strategies and processes to drive revenue growth ahead of the competition. As a result, they are changing the way they do business, innovating in the vertical integration of their product lines and socializing their go-to-market, because if they can innovate and out-execute the competition in the way they serve their customers they can gain more market share as spending comes back.


To accomplish this, large companies are now talking about “business transformation” in their sales teams, “cultural transformation” in how they interface with their customers, and building a “social business” as a new way to look at their internal collaboration process. With all these trends, the end objective is the same: How to better solve their customer’s business problem and so gain market share.

And so how do you solve your customer’s problem? Well like you, their challenge is revenue, profit and market share. So when your sales team understands their customer’s customer — and the business dynamics, competition and growth opportunities that their customer has — magic happens.

Here are the top 5 reasons:

1. You can focus on the customer’s business problem, not your products

It’s a cliché, but a true one: your customers don’t buy products, they buy solutions. But you can’t sell them a true solution unless you know what problem they are trying to solve, and understanding their customers will give you the insight you need to hold a useful conversation with your customer.

If you pitch product you become a tactical vendor; if you can discuss their customer and how they are serving their customer you become a member of your customer’s team. For example, is their customer driving price down on them — and so is your opportunity to help them take cost out of their operating expenses? Or are they focused on revenue and end user growth — and can your solution help your customer reduce their time to market?

Understanding the customer’s problem is sales 101, right? But it is surprising how many sales people still pitch product. It’s essential you provide your sales team with the intelligence and systems to stay on top of the customer’s ever changing end-business problem (see #5). Leer más “Top 5 Reasons to Understand Your Customer’s Customer”

Why Content Marketing (as a term) Is All the Rage

The Rise of Content Marketing

In 2007, when we launched what is now the Content Marketing Institute, we based the entire business model on the belief that content marketing would become the phrase for organizations acting like media companies. So, on April 26th, 2007, Why Content Marketing? was written as my first of over 600 blog posts.

Apart from some amazing good fortune and a boatload of content that we developed around the idea and practice of content marketing, I believe it became the industry term because:

It’s simple (think Apple): “You mean marketing through the creation of content?” Most marketers could figure out the term with just a few seconds of thought.
No baggage: Custom publishing, custom media and even brand journalism created sometimes negative or completely wrong notions of what the industry was. Content marketing was a fresh new phrase that had no negative past to it.
It contained “marketing”: People with marketing titles pay more attention to anything with the word “marketing” in it.

By JOE PULIZZI | http://blog.junta42.com/

Content Marketing - In the BeginningNOTE: There have been a few articles recently (one on content marketing hype and one on the term ”content marketing” in particular) that motivated me to write this post.

In the Beginning, It Wasn’t Content Marketing

Back in 2001, I started selling content marketingservices as part of Penton Media’s custom media division. For the most part, we sold custom magazines and printed newsletters to large B2B organizations. We were just beginning to sell things like online white papers and webinars.

At that time, there was no such thing as the term/phrase content marketing. Custom publishing had always been the term for what is now the content marketing industry. In the late 90s, custom media started to replace custom publishing as the industry term in response to the digital content phenomenon.

We at Penton Custom Media, as a group, believed in the idea that marketing should be an asset and that delivering original, relevant information to customers was critical. Yes, there was a place for advertising, but we sold on the idea that when the advertising worked, buyers wanted more information.  Without that critical information that would help buyers make decisions, the buyer may end up going elsewhere or relying on someone else for their informational needs.  We also believed that customer retention was the most under-served part of the marketing goal set, and that consistent content to customers (ala a media company) was the answer to turn customers into evangelists for the brand.

That said, this was a new concept to most of our customers, even though the idea of brands telling stories have been around for centuries.

Selling Content

Content marketing was never an easy sell. 10 years ago, senior marketers were still enthralled with the banner, the button and the direct email. Content creation was literally the last thing on their mind.

But we persevered. When we used the phrase “custom publishing” marketers thought print or books.

Custom  media, custom content? Can you be more specific?

Brand journalism…hey, we’re not publishers. Corporate content/media…is that for the employee magazine?

Customer media…that’s so European.

Brand storytelling…is this fiction?

It was truly a sales challenge because our industry went by dozens of names and it took so long to explain what the heck we were actually selling.

Content Marketing – Maybe >>> Leer más “Why Content Marketing (as a term) Is All the Rage”