The Bias Against Creatives as Leaders | 99u.com


 

Illustration: Oscar Ramos Orozco

Two candidates are being interviewed for a leadership position in your company. Both have strong resumes, but while one seems to be bursting with new and daring ideas, the other comes across as decidedly less creative (though clearly still a smart cookie). Who gets the job?

The answer, unfortunately, is usually the less creative candidate. This fact may or may not surprise you – you yourself may have been the creative candidate who got the shaft. But what you’re probably wondering is, why?

by Heidi Grant Halvorson

After all, it’s quite clear who should be getting the job. Studies show that leaders who are more creative are in fact better able to effect positive change in their organizations, and are better at inspiring others to follow their lead.

And yet, according to recent research there is good reason to believe that the people with the most creativity aren’t given the opportunity to lead, because of a process that occurs (on a completely unconscious level) in the mind of everyone who has ever evaluated an applicant for a leadership position.

The problem, put simply, is this: our idea of what a prototypical “creative person” is like is completely at odds with our idea of a prototypical “effective leader.”  Leer más “The Bias Against Creatives as Leaders | 99u.com”

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A Product Brand vs A Service Brand? | theideabrand.com


Building a Brand Management Service Vision’

1. What’s the difference between a Product brand and a Service brand?

Product brands are about products. Mars, a classic Product brand, doesn’t answer back, doesn’t get tired, isn’t anxious, is always ready to perform and always tastes the same. Every experience with a Product brand is/should be identical. Service brands aren’t like that. Service brands are about people. People who represent the organization lose their tempers, get tired and anxious, and sometimes have just had enough that day. Every experience with a Service brand is therefore different. 

Starbucks

Whatever you feel the Starbucks brand stands for, one thing all Starbucks customers can agree upon is that the chain has elevated the ubiquitous coffee house to much more than a commodity by making it a special, customer oriented experience, it’s become a Service Brand.

Similarly, Virgin has done the same with everything from air and space travel to music festivals.

The Virgin ‘Service’ brand revolves around delivering value pricing, high quality, fun, innovation, while being authentic, people-oriented, hip, and associated with Virgin founder Sir Richard Branson and his personal reputation. Not to mention – great customer service.

Many of the people who are in charge of managing Service brands (CMO’s, MD’s, Call Centre Directors, Customer Service Directors) have been trained in the traditional school of creating great consumer product brands. Their attempt to manage Service brands as though they are Product brands has created vast problems.

Virgin Sir Richard Branson

For the customer, the person who represents the brand is the brand.

If the person representing the brand doesn’t perform properly, the relationship between the brand and the customer may collapse.
The implication of this is that service-based organizations have to focus on their internal employees to a far greater extent than product-based organizations.

Complete article
i.d.e.a.

Technology Will Only Solve 1/3 of Your Social Business Problem | Logic+Emotion


Logic+Emotion

Screen shot 2012-09-30 at 6.30.45 PM
I’m behind on writing a bit as I’ve just returned from Norway and before that, Dreamforce in San Francisco. It was my first time attending and speaking at Dreamforce and to be honest, I was completely taken back by the extravagance of it all. With Keynotes from heavy hitters such as Sir Richard Branson, Jeff Imelt and even Colin Powell, not to mention entertainment provided by the Red Hot Chili Peppers—I can only estimate that the event cost tens of millions to produce.

Salesforce also made good on what many observers were already suspecting—it has begun to package and consolidate acquisitions of social platforms Radian 6 and Buddy Media into what’s now known as “Marketing Cloud” moving forward. Shel Israel shrewdly views this as a pivot to catering to CMOs as part of the strategy to convert an enterprise to “social enterprise” and in short follow the money trail as companies grapple with how to integrate social at scale.

But amid enjoying some of my favorite tunes belted out by the Peppers in an outdoor venue filled with well over thirty thousand people complete with free beer and wine I couldn’t help but think this:

“all this money—and companies will only be solving one third of their social business problem”  Leer más “Technology Will Only Solve 1/3 of Your Social Business Problem | Logic+Emotion”

Technology Will Only Solve 1/3 of Your Social Business Problem


Screen shot 2012-09-30 at 6.30.45 PM
I’m behind on writing a bit as I’ve just returned from Norway and before that, Dreamforce in San Francisco. It was my first time attending and speaking at Dreamforce and to be honest, I was completely taken back by the extravagance of it all. With Keynotes from heavy hitters such as Sir Richard Branson, Jeff Imelt and even Colin Powell, not to mention entertainment provided by the Red Hot Chili Peppers—I can only estimate that the event cost tens of millions to produce.

Salesforce also made good on what many observers were already suspecting—it has begun to package and consolidate acquisitions of social platforms Radian 6 and Buddy Media into what’s now known as “Marketing Cloud” moving forward. Shel Israel shrewdly views this as a pivot to catering to CMOs as part of the strategy to convert an enterprise to “social enterprise” and in short follow the money trail as companies grapple with how to integrate social at scale.

But amid enjoying some of my favorite tunes belted out by the Peppers in an outdoor venue filled with well over thirty thousand people complete with free beer and wine I couldn’t help but think this:

“all this money—and companies will only be solving one third of their social business problem” 

The problem with social technology solutions—even really great technology is that it’s incomplete. It’s no wonder why Salesforce is making a killing, because I’ve seen first hand how a business will freely invest in a technology platform thinking that they have purchased a turnkey solution only to realize shortly after that they’ve possibly invested in the wrong solution and most definitely underestimated the other two areas which require investment (people and process).

The Three P’s of Social Business >>>>  Leer más “Technology Will Only Solve 1/3 of Your Social Business Problem”

10 TED talks that will help you become an innovative leader | via game-changer.net


game-changer.net

leadership ideas worth spreading

I don’t remember ever doing a post like this. But, I’ve recently been thinking about and discussing with a client the topic of innovative leadership. As in what makes an innovative leader. And if you aren’t one, what do you need to do to become one.

With that said, here are a few TED talks that I think will helps us become the leaders of the future. Let me know what you think in the comments!

Shawn Achor: The Happy Secret to Better Work

Mihaly Csikszentmihalyi: Creativity, fulfillment and flow

Leer más “10 TED talks that will help you become an innovative leader | via game-changer.net”

¿Qué nos pueden enseñar los mejores?


franciscoalcaide.com

Dentro de poco publicaré un libro que llevará por título «Aprendiendo de los mejores», una publicación que parte de la idea de que tu desarrollo personal es tu destino. Por eso, no hay mejor inversión que la que se hace en uno mismo. ¿Y cuál es la mejor forma de invertir en ti mismo? Aprendiendo de los mejores, de aquellos que con la credibilidad de sus resultados nos pueden indicar pautas sobre cómo enderezar nuestros pasos (ver post Un buen mentor es lo mejor que te puede pasar).

Decía Betrand Russell que «la mejor prueba de que algo puede hacerse es que antes alguien ya lo hizo». Por eso las personas inteligentes  aprenden de la experiencia de los demás. Es cierto que nadie puede vivir tu vida por ti –única e irrepetible– pero hay principios universalmente contrastados aplicables a todas las circunstancias y personas, que se repiten una y otra vez, y que son de gran utilidad. Leer más “¿Qué nos pueden enseñar los mejores?”

10 pequeños locales de donde surgieron grandes emporios empresariales | ***POST DESTACADO***

¿Sabías que la coreana Samsung comenzó su singladura empresarial vendiendo pescado y verduras en un pequeño local de un mercado de Corea? ¿O que Virgin Records vendía discos piratas y nació de una tienda más pequeña que la cabina de uno de los aviones de Richard Branson? Sí, corporaciones que hoy consideramos gigantes financieros nacen, como nacen todas las cosas, de algo muy pequeño, casi diminuto. Y muchas con un sentido fundacional distinto al que hoy las alumbra. Este es el gérmen gráfico de los primeros “cuarteles generales” de marcas que hoy no dudan en erigir auténticas ciudades para sus miles de empleados.


http://www.yorokobu.es| Historia de comment

¿Sabías que la coreana Samsung comenzó su singladura empresarial vendiendo pescado y verduras en un pequeño local de un mercado de Corea? ¿O que Virgin Records vendía discos piratas y nació de una tienda más pequeña que la cabina de uno de los aviones de Richard Branson? Sí, corporaciones que hoy consideramos gigantes financieros nacen, como nacen todas las cosas, de algo muy pequeño, casi diminuto. Y muchas con un sentido fundacional distinto al que hoy las alumbra. Este es el gérmen gráfico de los primeros “cuarteles generales” de marcas que hoy no dudan en erigir auténticas ciudades para sus miles de empleados. Leer más “10 pequeños locales de donde surgieron grandes emporios empresariales | ***POST DESTACADO***”