Multi-Device World: about design and more, and more… // @smashingmag / @flipthemedia


Thnx to smashingmagazine.com and flipthemedia.com

When I think about where we are with the Web in comparison to other media in history, pinpointing it is really hard. Is it like when the Gutenberg Press was just invented and we’re experimenting with movable type, or are we still embellishing pages and slavishly copying books by hand?

By 

 

Our knowledge of building digital things changes rapidly, taking us from newborn to adult and back again every couple of years. It’s both exciting and frustrating, because just when you think you have it all figured out, it completely changes. But if you’re like me, learning something new keeps things interesting.

So, it seems pretty normal that our methods of designing and building websites are questioned every so often. The argument to ditch design apps (or to drastically minimize the time spent in them) and go straight to the browser has popped up a lot in the past few years and then quite recently. It’s obvious that our digital world and, by proxy, our design process are in a state of transition. And they should be: considering design in the context of your materials and goals is always important.

I tend to shy away from prescriptive approaches. Most decisions are framed by our experience, and, as humans, we’re continually drawn to and seek out what we already believe (known as “confirmation bias”), ignoring the rest. So, I strive to keep that in mind whenever listening to advice about how things should be done. We’re all navigating the same changing landscape here. What many designers recommend is the right answer for them and not necessarily the right answer for you, or your client. As Cameron Moll more eloquently states:

“You know your circumstances, your users, and your personal preferences best. And if that means responsive web design — or design methodology or todo app or office chair or whatever — isn’t the right choice for you, don’t be ashamed if you find yourself wanting more, or at least wanting something else.”

That’s exactly how I feel right now. A lot of the explorations into Web design lately have been looking for the best ways to optimize an experience and to make it as flexible as possible across devices. These are important issues. But what about the design principles we’ve proven and iterated on through a variety of media? How can we apply what we’ve learned about design so that it can be utilized in an appropriate way to create websites in this multi-canvas world?


Typographic Design in the Digital Domain” with Erik Spiekermann and Elliot Jay Stocks

In an interview with Elliot Jay Stocks, legendary typographer and designer Erik Spiekermann explains how he finds it funny that designers today complain about limitations in designing for mobile…

by 
1. Technology and use trends

  • Digital options increase every day
  • Fluidity allows you to reach people through all the different methods available
  • Some devices actually create new data, which yield new insights (i.e. FitBit, Fuel band, etc. This idea will also be interesting for toys.)
  • Network speeds increasing (huge difference from 3G to LTE)
  • With the decreased price of cloud storage, sharing content across devices is easier (shared experience)
  • Content management systems drive the consumer experience and should be integrated into the foundation of your platform

2. Types of connected experiences

  • Synchronized: for example, the eReader let’s you make notes and brings you back to where you last stopped, no matter the device. Evernote allows you to share information and access documents from different locations and devices.
  • Adaptive: content adapts to your current device. This could mean apps for the device you want to target or responsive websites. It’s important to consider how the customer will engage on a device and what information you need to share.
  • Complementary(second screen): people interact with content at an event or with others experiencing an event. A lot of networks are investing in second screen platforms. 80% of people with tablets watch television with a second screen in front of them; an opportunity for networks to build deeper experiences for customers.
  • Device shifting: people start searches on mobile/tablets and finishing them elsewhere, shifting seamlessly from device to device. Consider content and context of each device.  For example, when searching for cars, on the phone you might want to show visuals, basic information, and location-based results, while on the PC you have expanded information, but don’t focus on location-based information specifically. Leer más “Multi-Device World: about design and more, and more… // @smashingmag / @flipthemedia”
Anuncios

Turning All Clients Into Dream Clients (or Common Client Difficulties)

Clients can be tough… real tough. Working side by side with some clients can be an agonizing experience — an experience so painful that you often wonder what exactly you have gotten yourself into. On the other hand, some clients are an absolute dream to work with. Every day spent working with them reminds you why you became a Web designer and just how enjoyable your job actually is. The question then is, how do we take our most difficult clients and turn them into dream clients? The answer may be easier than you realize.

Clients often require a bit of hand-holding. When dealt with correctly, this is not too overwhelming; it just calls for some simple guidance. You may be surprised by how a few extra emails here and there can make a world of difference. Outlined here are some of the most common client difficulties our Twitter followers have run into and how to best resolve them.
Common Client Difficulties
Doesn’t Know What They Want

Tweet-1 in Turning All Clients Into Dream Clients (or Common Client Difficulties)
“They have no idea what they want!” (@daveom)

More often than none, clients have no idea what they want and look to you for your expertise. For a designer, it can be annoying. Then again, how many times have you been to a restaurant and had no idea what to order and asked for a recommendation? Clients are no different. They are looking for recommendations, not fixed solutions. Talk it over with them, get all the details, and then start making educated recommendations. As ideas start to bounce around, one will hit home and provide a base from which to work.

It takes a great deal of patience, but getting all of the necessary information and building a solid starting point will not only help you throughout the project, but also reassure the client that they made the right decision.
Feels Left Out of Process

Tweet-2 in Turning All Clients Into Dream Clients (or Common Client Difficulties)
“They never feel ‘in the loop’ — so to solve this, I try to call them each week for an update and a chat.” (@jaaved)

Communication is the foundation of any successful client relationship. When this foundation starts to slip, the relationship begins to crumble. Starting a project on the same page as the client is easy, but staying on the same page throughout the project requires tenacity.

At the beginning of each project, create a calendar outlining a timeline of events for the project. The calendar should explain when the client can expect certain tasks to be completed and when they will need to provide certain information. A calendar is just the start to keeping the client in the loop; it should be followed up with regular emails and phone calls. If you are making a change that will take up to a day or two, send a quick email to let the client know. A quick email takes only a minute to send, and it assures the client that you are indeed working. Simple and small efforts such as these keep the client happy and informed of the entire process.


Clients can be tough… real tough. Working side by side with some clients can be an agonizing experience — an experience so painful that you often wonder what exactly you have gotten yourself into. On the other hand, some clients are an absolute dream to work with. Every day spent working with them reminds you why you became a Web designer and just how enjoyable your job actually is. The question then is, how do we take our most difficult clients and turn them into dream clients? The answer may be easier than you realize.

Clients often require a bit of hand-holding. When dealt with correctly, this is not too overwhelming; it just calls for some simple guidance. You may be surprised by how a few extra emails here and there can make a world of difference. Outlined here are some of the most common client difficulties our Twitter followers have run into and how to best resolve them.

Common Client Difficulties

Doesn’t Know What They Want

Tweet-1 in Turning All Clients Into Dream Clients (or Common Client Difficulties)
“They have no idea what they want!” (@daveom)

More often than none, clients have no idea what they want and look to you for your expertise. For a designer, it can be annoying. Then again, how many times have you been to a restaurant and had no idea what to order and asked for a recommendation? Clients are no different. They are looking for recommendations, not fixed solutions. Talk it over with them, get all the details, and then start making educated recommendations. As ideas start to bounce around, one will hit home and provide a base from which to work.

It takes a great deal of patience, but getting all of the necessary information and building a solid starting point will not only help you throughout the project, but also reassure the client that they made the right decision.

Feels Left Out of Process

Tweet-2 in Turning All Clients Into Dream Clients (or Common Client Difficulties)
“They never feel ‘in the loop’ — so to solve this, I try to call them each week for an update and a chat.” (@jaaved)

Communication is the foundation of any successful client relationship. When this foundation starts to slip, the relationship begins to crumble. Starting a project on the same page as the client is easy, but staying on the same page throughout the project requires tenacity.

At the beginning of each project, create a calendar outlining a timeline of events for the project. The calendar should explain when the client can expect certain tasks to be completed and when they will need to provide certain information. A calendar is just the start to keeping the client in the loop; it should be followed up with regular emails and phone calls. If you are making a change that will take up to a day or two, send a quick email to let the client know. A quick email takes only a minute to send, and it assures the client that you are indeed working. Simple and small efforts such as these keep the client happy and informed of the entire process. Leer más “Turning All Clients Into Dream Clients (or Common Client Difficulties)”