The 4 Dumbest Rules That Will Kill Your Company’s Culture


Fast Company
Expert Perspective
BY ROBERTA MATUSON

 
Imagine what a great place the working world could be without these dumb, stupid rules.

It’s hard to imagine that the Olympics would have some dumb, stupid rules, but if this world-class organization can have some, it’s not a stretch that companies have them, too.U.S. gymnast Jordyn Wieber, the reigning world all-around gymnastics champion, cried when she failed to make it to the women’s all-around finals. I can’t say I blame her. Wieber didn’t qualify because of the two-per-country rule, which prior to 2004 was the three-per-country rule.

The rule states that no more than two gymnasts from any country can qualify for the all-around finals, regardless of their score.Some might argue that this rule is a good one, as it gives countries who might not have a chance to medal in the all-around an opportunity to do so. But it’s still a dumb, stupid rule, as we know there is a snowball’s chance in hell these countries will beat out those who are truly the best.

This dumb, stupid rule reminds me of some of the rules I see in corporate America. Let’s begin with the most famous stupid rule of all: the customer is always right.

I learned about this rule early on in my career when I worked at the service desk at Marshalls. We’d have the regulars who would come in at the end of the season and return clothes that were obviously worn, and I do mean worn. We had to refund their money because the customer was always right. I recall a time when a customer tried to return some crazy item that we never sold in our store. You guessed it. The customer was right and we the customer service personnel had to find a place to store this large object.I also recall many a time when customers were down right rude to store personnel. How this was right I will never know! Leer más “The 4 Dumbest Rules That Will Kill Your Company’s Culture”

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