How to Strategically Turn Down a Design Client | ***POST DESTACADO***

I know it sounds a little bizarre. Why would anyone say Yes when they actually want to turn down. The thing is that saying yes in the beginning would make your no sound a little less offending. You can always say yes to a project but tell them that you are really over loaded with the work and they can contact you in a month’s time. You can also ask the client to get some work done for the project before you take it so that you can be sure if you can handle the project or not. This is a great way of saying No politely and you are also putting the ball back into the client’s court. However, this does not mean that you should lie about being busy. Use this strategy when you are actually busy.

Realize Your Priorities


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How to Strategically Turn Down a Design Client

When you are working for someone, you do not have the liberty to say ‘NO’. However, one of the advantages of being a freelancer is that you can always turn down a client or some project you do not want to work on. Having the liberty of refusing and having the ability to do so are two different things. As a freelancer if you are not going to refuse to some projects, you will be overloaded with the work you do not feel like doing and this will increase your work pressure and it will result into missing deadlines. Such things will affect the quality of your work. If a client wants you to design wall calendars for marketing and you want bigger projects like redesigning major e-commerce sites, you have to let them down gently so you can get the types of work you really want without tarnishing your reputation.

Turning down or refusing to anything is definitely a hard thing as you might think that you will offend others or hurt their feelings. But, sometimes this is a necessity. It is important for you to let people know that you are not ready to work for something you are not interested in and sooner or later people will realize that your refusal was for their own good. This will prove that you are an honest worker and you do not want to take on a job with which you cannot be loyal to.

You obviously cannot refuse every other assignment that comes your way just because you do not feel like working on it. In order to be able to pay your bills, you need to work on assignments that you do not feel like working but it is important. At the same time, you should know whether you would be able to handle the job or not. Also, if you are in a state where you can refuse projects you do not really like, do it without any feelings of guilt.

I know a lot of people who have issues in turning down a client as they are afraid they might end up hurting someone’s feelings. For such people we are enlisting essential strategies to turn down a client. I know they will work because I have tried them myself and since then saying no has not been so difficult.

Start off with Saying Yes… Leer más “How to Strategically Turn Down a Design Client | ***POST DESTACADO***”

Turning All Clients Into Dream Clients (or Common Client Difficulties)

Clients can be tough… real tough. Working side by side with some clients can be an agonizing experience — an experience so painful that you often wonder what exactly you have gotten yourself into. On the other hand, some clients are an absolute dream to work with. Every day spent working with them reminds you why you became a Web designer and just how enjoyable your job actually is. The question then is, how do we take our most difficult clients and turn them into dream clients? The answer may be easier than you realize.

Clients often require a bit of hand-holding. When dealt with correctly, this is not too overwhelming; it just calls for some simple guidance. You may be surprised by how a few extra emails here and there can make a world of difference. Outlined here are some of the most common client difficulties our Twitter followers have run into and how to best resolve them.
Common Client Difficulties
Doesn’t Know What They Want

Tweet-1 in Turning All Clients Into Dream Clients (or Common Client Difficulties)
“They have no idea what they want!” (@daveom)

More often than none, clients have no idea what they want and look to you for your expertise. For a designer, it can be annoying. Then again, how many times have you been to a restaurant and had no idea what to order and asked for a recommendation? Clients are no different. They are looking for recommendations, not fixed solutions. Talk it over with them, get all the details, and then start making educated recommendations. As ideas start to bounce around, one will hit home and provide a base from which to work.

It takes a great deal of patience, but getting all of the necessary information and building a solid starting point will not only help you throughout the project, but also reassure the client that they made the right decision.
Feels Left Out of Process

Tweet-2 in Turning All Clients Into Dream Clients (or Common Client Difficulties)
“They never feel ‘in the loop’ — so to solve this, I try to call them each week for an update and a chat.” (@jaaved)

Communication is the foundation of any successful client relationship. When this foundation starts to slip, the relationship begins to crumble. Starting a project on the same page as the client is easy, but staying on the same page throughout the project requires tenacity.

At the beginning of each project, create a calendar outlining a timeline of events for the project. The calendar should explain when the client can expect certain tasks to be completed and when they will need to provide certain information. A calendar is just the start to keeping the client in the loop; it should be followed up with regular emails and phone calls. If you are making a change that will take up to a day or two, send a quick email to let the client know. A quick email takes only a minute to send, and it assures the client that you are indeed working. Simple and small efforts such as these keep the client happy and informed of the entire process.


Clients can be tough… real tough. Working side by side with some clients can be an agonizing experience — an experience so painful that you often wonder what exactly you have gotten yourself into. On the other hand, some clients are an absolute dream to work with. Every day spent working with them reminds you why you became a Web designer and just how enjoyable your job actually is. The question then is, how do we take our most difficult clients and turn them into dream clients? The answer may be easier than you realize.

Clients often require a bit of hand-holding. When dealt with correctly, this is not too overwhelming; it just calls for some simple guidance. You may be surprised by how a few extra emails here and there can make a world of difference. Outlined here are some of the most common client difficulties our Twitter followers have run into and how to best resolve them.

Common Client Difficulties

Doesn’t Know What They Want

Tweet-1 in Turning All Clients Into Dream Clients (or Common Client Difficulties)
“They have no idea what they want!” (@daveom)

More often than none, clients have no idea what they want and look to you for your expertise. For a designer, it can be annoying. Then again, how many times have you been to a restaurant and had no idea what to order and asked for a recommendation? Clients are no different. They are looking for recommendations, not fixed solutions. Talk it over with them, get all the details, and then start making educated recommendations. As ideas start to bounce around, one will hit home and provide a base from which to work.

It takes a great deal of patience, but getting all of the necessary information and building a solid starting point will not only help you throughout the project, but also reassure the client that they made the right decision.

Feels Left Out of Process

Tweet-2 in Turning All Clients Into Dream Clients (or Common Client Difficulties)
“They never feel ‘in the loop’ — so to solve this, I try to call them each week for an update and a chat.” (@jaaved)

Communication is the foundation of any successful client relationship. When this foundation starts to slip, the relationship begins to crumble. Starting a project on the same page as the client is easy, but staying on the same page throughout the project requires tenacity.

At the beginning of each project, create a calendar outlining a timeline of events for the project. The calendar should explain when the client can expect certain tasks to be completed and when they will need to provide certain information. A calendar is just the start to keeping the client in the loop; it should be followed up with regular emails and phone calls. If you are making a change that will take up to a day or two, send a quick email to let the client know. A quick email takes only a minute to send, and it assures the client that you are indeed working. Simple and small efforts such as these keep the client happy and informed of the entire process. Leer más “Turning All Clients Into Dream Clients (or Common Client Difficulties)”

Ignore The Ego

A nasty trend is floating around the web world these days and it ain’t pretty – it’s the all inclusive “Ego”.

While I’m definitely guilty of this from time to time (and who isn’t?) it seems to be a common thread in all of the freelance and development blogs I subscribe to. How many times have you seen posts entitled:

* How To Say No
* How To Fire A Client
* Why Your Design/Development Sucks
* Why The Client Sucks
* How to Spot Bad Clients

and so on and so forth? What ever happened to the client always being right and giving something a little extra?


The Blog

A nasty trend is floating around the web world these days and it ain’t pretty – it’s the all inclusive “Ego”.

While I’m definitely guilty of this from time to time (and who isn’t?) it seems to be a common thread in all of the freelance and development blogs I subscribe to. How many times have you seen posts entitled:

  • How To Say No
  • How To Fire A Client
  • Why Your Design/Development Sucks
  • Why The Client Sucks
  • How to Spot Bad Clients

and so on and so forth? What ever happened to the client always being right and giving something a little extra? Leer más “Ignore The Ego”

Doing That Crap Is Going to Cost You

Crappy work can suck the life out of an agency and the money out of a client’s budget.

What is this “crappy work” of which I speak? That’s the hard part — defining it. I have struggled with coming up with a solid definition for crappy work. It isn’t any one type of account or job. Most of us really don’t know if an assignment is crappy until we’re handed the brief or attend a meeting. Generally speaking, we’re talking about assignments with so many restrictions and mandates that there’s no room for anything except to execute the client’s directions — in other words, the agency becomes no more than set of hands. We’re talking assignments where there’s no room for developing an insight or understanding that will deliver for clients the results they want and deserve.


Agencies (and Clients) Pay More for Shoddy Work

Posted by Derek Walker

Derek  Walker
Derek Walker

Paying more doesn’t get a client better work. In reality, crappy work tends to cost both the agency and the client more, a lot more than anyone realizes.

Oops. Uh … Attention all clients!! Please stop reading, and proceed to another post or article. This is insider information — agency eyes only! Please come back next post.

OK now that the clients are gone, let’s talk about one of the greatest lies in advertising — that great work costs more to come up with than crappy work. Leer más “Doing That Crap Is Going to Cost You”