ACSI Benchmarks for Smartphone Brands 2013

ACSIThe American Customer Satisfaction Index - The voice of the Nation's Consumer

The American Customer Satisfaction Index independently measures customer satisfaction with top-selling smartphone brands available to U.S. consumers. The customer satisfaction benchmarks are based on randomly sampled interviews with current smartphone users. The study expands ACSI coverage of the cell phone industry to provide ACSI clients with detailed customer satisfaction data at the brand level for the rapidly growing smartphone market.

Smartphone Press Release July 2013 »

July 31, 2013

Smartphone Customer Satisfaction 2013
Model Manufacturer ACSI Score
(0-100 Scale)
Galaxy S III Samsung 84
Galaxy Note II Samsung 84
iPhone 5 Apple 82
iPhone 4S Apple 82
iPhone 4 Apple 81
Droid Razr Maxx HD Motorola Mobility 80
Galaxy S II Samsung 78
Droid Razr Motorola Mobility 77
Curve BlackBerry 67
Bold BlackBerry 64