36 Tips to Build An Explosive Brand Using ONLY Social Media

A few random thoughts in no particular order. Hopefully you will find some of them useful. At the very least, they may kick-start some interesting conversations within your own company…

1. Facebook applications still work. I’ve seen spends as little as $10,000 generate over 5m hits when targeted properly.
2. 300,000 people join Twitter everyday. If you’ve not got a “conversation strategy“, get one!
3. FourSquare WILL be huge. Plan to use it alongside your next event, festival or product launch.
4. The biggest website for 2011 will be http://search.twitter. Find out where your customers are and talk to them.
5. You should be on Google Blog search everyday, interacting with customers in your industry and leaving comments on their blogs.
6. Become friends of EVERY Facebook fan page relevant to your brand. (And then find something relevant and interesting to say).
7. The fastest growing brands tweet between 20-30 times per day. (That’s only a lot of tweets if you’ve got nothing good to say).
8. If you don’t know what to tweet about – Trendsmap is a good place to start for high-traffic keywords.
9. The worlds biggest brands (like Coca-Cola) have up to 30 times more traffic on Facebook than they do on their own website.
10. Use the 80/20 rule. 80% leaving comments and remarks everywhere / 20% generating your own content.

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A few random thoughts in no particular order.  Hopefully you will find some of them useful.  At the very least, they may kick-start some interesting conversations within your own company…

  1. Facebook applications still work. I’ve seen spends as little as $10,000 generate over 5m hits when targeted properly.
  2. 300,000 people join Twitter everyday. If you’ve not got a “conversation strategy“, get one!
  3. FourSquare WILL be huge. Plan to use it alongside your next event, festival or product launch.
  4. The biggest website for 2011 will be http://search.twitter. Find out where your customers are and talk to them.
  5. You should be on Google Blog search everyday, interacting with customers in your industry and leaving comments on their blogs.
  6. Become friends of EVERY Facebook fan page relevant to your brand. (And then find something relevant and interesting to say).
  7. The fastest growing brands tweet between 20-30 times per day. (That’s only a lot of tweets if you’ve got nothing good to say).
  8. If you don’t know what to tweet about – Trendsmap is a good place to start for high-traffic keywords.
  9. The worlds biggest brands (like Coca-Cola) have up to 30 times more traffic on Facebook than they do on their own website.
  10. Use the 80/20 rule. 80% leaving comments and remarks everywhere / 20% generating your own content. Leer más “36 Tips to Build An Explosive Brand Using ONLY Social Media”

Define tu identidad digital

Como sabéis, he hablado en varias ocasiones sobre la identidad digital. Se trata de aquellas plataformas en las cuales estamos presentes, como empresa o como persona. Para definir dónde hay que estar presente, creo que hay tres factores que nos ayudan a priorizar:

* Público: Tienes que estar en aquellos lugares donde está tu público.
* Sinergia: Debes seleccionar aquellas plataformas que encajan con tu proceso de trabajo actual y que no te supongan grandes esfuerzos.
* Tiempo: Focalízate en aquellas que puedas gestionar con tu tiempo disponible. Es decir, aquellas a las que puedas dedicar un tiempo de aprendizaje inicial hasta que se conviertan en hábito. [Más…]

. .

Sin tener en cuenta estos tres factores, muchas empresas se lanzan a crear plataformas que después se van muriendo. En general, la tendencia es externalizar a terceros la responsabilidad de la gestión de estas plataformas. El problema viene cuando hay que hacer recortes de presupuesto… entonces los blogs, páginas de Facebook o edificios en Second Life quedan desiertos. Creo que sin darnos cuenta estamos generando una enorme basura digital: perfiles vacíos, páginas inacabadas, dominios muertos… Generamos basura, pero de esto igual hablamos en otro momento.


Como sabéis, he hablado en varias ocasiones sobre la identidad digital. Se trata de aquellas plataformas en las cuales estamos presentes, como empresa o como persona. Para definir dónde hay que estar presente, creo que hay tres factores que nos ayudan a priorizar:

  • Público: Tienes que estar en aquellos lugares donde está tu público.
  • Sinergia: Debes seleccionar aquellas plataformas que encajan con tu proceso de trabajo actual y que no te supongan grandes esfuerzos.
  • Tiempo: Focalízate en aquellas que puedas gestionar con tu tiempo disponible. Es decir, aquellas a las que puedas dedicar un tiempo de aprendizaje inicial hasta que se conviertan en hábito. Leer más “Define tu identidad digital”

Six Social Media Trends For 2011

It was a banner year for social media growth and adoption. We witnessed Facebook overtake Google in most weekly site traffic, while some surveys reported nearly 95% of companies using LinkedIn to help in recruiting efforts. In my outlook for last year, I cited that mobile would become a lifeline to those looking for their social media fixes, and indeed the use of social media through mobile devices increased in the triple digits.

I also outlined how “social media would look less social” or more accurately exclusive, and indeed, we’ve seen the re-launch of Facebook groups, which focus on niche interactivity, and more recently, the emergence of Path, billed as “the social network for intimate friends” which limits your network to only 50 people. The past year also saw some brands go full throttle on Foursquare’s game-like geo-location platform, attempting to reward mayors and creating custom badges for the network’s power users.


http://darmano.typepad.com/logic_emotion/

Screen shot 2010-12-10 at 9.20.28 AM

Originally published at Harvard Business Review

It was a banner year for social media growth and adoption. We witnessed Facebook overtake Google in most weekly site traffic, while some surveys reported nearly 95% of companies using LinkedIn to help in recruiting efforts. In my outlook for last year, I cited that mobile would become a lifeline to those looking for their social media fixes, and indeed the use of social media through mobile devices increased in the triple digits.

I also outlined how “social media would look less social” or more accurately exclusive, and indeed, we’ve seen the re-launch of Facebook groups, which focus on niche interactivity, and more recently, the emergence of Path, billed as “the social network for intimate friends” which limits your network to only 50 people. The past year also saw some brands go full throttle on Foursquare‘s game-like geo-location platform, attempting to reward mayors and creating custom badges for the network’s power users. Leer más “Six Social Media Trends For 2011”

Foursquare: Despite 5 Million Users, It’s Still Dumb

Oh, did you really just eat lunch at Subway? Why the hell do you think anybody cares to know that? Foursquare is one startup that’s fueled by the idea that sharing the mundane details of our lives makes us feel more connected. Here’s a shocker for those who continue taking photos of their burger: nobody cares.

I apologize up front to my friends that checked in today on Foursquare: I still love you all. Trust me, I understand what it’s like to feel lonely sometimes. I have all these Facebook “friends” who take photo-ops with Princes and subsequently post those photos to Facebook to make me feel bad for having such a mediocre life. If you haven’t seen my office, let me paint a picture: I’m sitting at a desk by myself with nobody else around and a tear is dripping down my face as I sit in self-pity.


Foursquare Is DumbOh, did you really just eat lunch at Subway? Why the hell do you think anybody cares to know that? Foursquare is one startup that’s fueled by the idea that sharing the mundane details of our lives makes us feel more connected. Here’s a shocker for those who continue taking photos of their burger: nobody cares.

I apologize up front to my friends that checked in today on Foursquare: I still love you all. Trust me, I understand what it’s like to feel lonely sometimes. I have all these Facebook “friends” who take photo-ops with Princes and subsequently post those photos to Facebook to make me feel bad for having such a mediocre life. If you haven’t seen my office, let me paint a picture: I’m sitting at a desk by myself with nobody else around and a tear is dripping down my face as I sit in self-pity.

O.k., maybe my life isn’t that bad, but social media has gone too far. There are now countless tools that cater to people who are unable to have real social experiences. Let me paint you another picture to illustrate this. On Sunday I was sitting at brunch with my girlfriend when I noticed someone I knew sitting outside with his friends. In the midst of his conversation he stepped aside to take a photo of his coffee and post it to his numerous followers on Instagram. Are you kidding me?!?! This is not normal human behavior.

The latest social media “innovations” have gone too far in the wrong direction. Granted, Facebook was built so we can see how boring everybody else’s lives were, however at this point it has become a joke (hint: the real way to use it is as a photo album to share memories). Social media is not actually helping us become social. I’m happy saying that Foursquare is probably the most useless tool I’ve ever used because I know that there’s a bright future beyond the self-absorbed present that we live in. Read my lips (or my fingers that are typing this text): in the next 12 months we will see a massive wave of new “social” technologies that actually make us more social. Leer más “Foursquare: Despite 5 Million Users, It’s Still Dumb”

Do Loyalty Programs Really Work?

We have a saying in our family: “Going broke saving money.” The philosophy of a traditional reward program is simple: reward customers for their purchases thus encouraging future purchases (and hopefully an increase in spending). As a marketer I’m a fan of loyalty programs and as a consumer I love receiving my free drink from Starbucks every couple of weeks (I need to purchase 15 drinks to get a free drink. You do the math.) But as my interactions with brands move away from offline engagement and move toward Facebook, Twitter, Foursquare, etc., I’m starting to evaluate the effectiveness of the traditional loyalty program. Do loyalty programs really work? Apparently Mason Thelen from BrandWeek is asking this same question.


Via: http://www.dontdrinkthekoolaidblog.com/

We have a saying in our family: “Going broke saving money.” The philosophy of a traditional reward program is simple: reward customers for their purchases thus encouraging future purchases (and hopefully an increase in spending).  As a marketer I’m a fan of loyalty programs and as a consumer I love receiving my free drink from Starbucks every couple of weeks (I need to purchase 15 drinks to get a free drink. You do the math.) But as my interactions with brands move away from offline engagement and move toward Facebook, Twitter, Foursquare, etc., I’m starting to evaluate the effectiveness of the traditional loyalty program. Do loyalty programs really work? Apparently Mason Thelen from BrandWeek is asking this same question. Leer más “Do Loyalty Programs Really Work?”

Use of Geosocial Services is Underwhelming — for Now

Based on a Pew Internet survey released this morning, only 4 percent of American adults who go online on a regular basis are using any form of geosocial or location-based services like Foursquare. And on any given day, only 1 percent of internet users are taking advantage of these services. To complete the survey, Pew Research Center’s Internet & American Life Project, based in Washington, D.C., contacted 3,001 ages 18 and older between Aug. 9 and Sept. 13, 2010.

Not surprisingly, the report shows that those who are in the habit of sharing their immediate location with their friends — or “checking in” with acquaintances who might be in the immediate neighborhood — are more likely to be young and mobile adults between the ages of 18 and 29. These geosocial gadflies who go online with their mobile phones use a location-based service like Foursquare or Gowalla, according to the study.

But perhaps we should take a second to describe the geosocial service to those who might be unfamiliar with the concept. Location-based services, which run on standalone software applications, or “apps,” permit users of smartphones and other mobile devices to notify friends when the user is nearby


Based on a Pew Internet survey released this morning, only 4 percent of American adults who go online on a regular basis are using any form of geosocial or location-based services like Foursquare. And on any given day, only 1 percent of internet users are taking advantage of these services. To complete the survey, Pew Research Center‘s Internet & American Life Project, based in Washington, D.C., contacted 3,001 ages 18 and older between Aug. 9 and Sept. 13, 2010.

Not surprisingly, the report shows that those who are in the habit of sharing their immediate location with their friends — or “checking in” with acquaintances who might be in the immediate neighborhood — are more likely to be young and mobile adults between the ages of 18 and 29. These geosocial gadflies who go online with their mobile phones use a location-based service like Foursquare or Gowalla, according to the study.

But perhaps we should take a second to describe the geosocial service to those who might be unfamiliar with the concept. Location-based services, which run on standalone software applications, or “apps,” permit users of smartphones and other mobile devices to notify friends when the user is nearby Leer más “Use of Geosocial Services is Underwhelming — for Now”

Beyond Foursquare: The Next Generation of Customer Loyalty – Michael Schneider and Anne Mai Bertelsen – The Conversation – Harvard Business Review


Today, loyalty programs are often siloed and limited to the interactions between two axes: the customer and spending. In the best of these programs, a brand knows exactly what the customer is spending and how frequently. On the other hand, while brands have spending data across their own locations, they lack knowledge of what kind of business the customer is giving competitors.

If location-based services began collecting the size and frequency of purchases across all locations and mining the data of check-ins (including likes and dislikes), they could begin to build the next generation of loyalty rewards programs comprised of customer, spending, location, and sentiment. Such a program would benefit location-based service providers, brands, and customers alike.

Take this example: if every day a consumer purchases a latte from Starbucks and then walks across the street to Dunkin’ Donuts to pick up a turkey sausage flatbread, both companies could benefit from that information. If many customers display similar habits, Starbucks could add a similar breakfast sandwich to their menu or even discontinue their current breakfast fare at that location.

That level of data provides a more holistic view of consumer behavior, and could ultimately help brands become more relevant and timely. In the example above, in addition to knowing consumers’ breakfast sandwich habits, Starbucks could also learn whether individuals go to Starbucks all or most of the time for coffee. The company could then use that market insight to offer coffee-consumers individual promotions to try their food items, instead of promotions for coffee which the consumer already gladly purchases at full price.

vía:
Beyond Foursquare: The Next Generation of Customer Loyalty – Michael Schneider and Anne Mai Bertelsen – The Conversation – Harvard Business Review.

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