My selection as a lector: “MIT Sloan Management Review” | Vía @mitsmr


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MIT Sloan Management Review editors

  • Four Ways Social Data Can Generate Business Value
    Full article: http://goo.gl/387coA

    Big data has been described as the new oil, but perhaps a more apt metaphor is the new solar — it is a renewable source of energy, but must be cost-effectively captured and processed to be converted into new forms of value.

    Companies both large and small have access to a growing stream of social data from an increasing number of sources. This stream is continually being enriched and renewed as our interactions unfold over time and as our ability to efficiently capture data about those interactions increases.

    While many firms are investing time and resources into mining this data, the bulk of the attention thus far has been placed on how social data can help public relations, marketing and sales engage more relevantly with consumers. Indeed, the amount of data available for this purpose is staggering: according to a Forrester blog from 2010, American consumers were already posting more than a 1.6 billion reviews of products and services online in 2009. That number continues to climb as more sites enable user-generated reviews and ratings.

    We believe, however, that firms are missing a significant opportunity to use social data to gain intimate and real-time knowledge about what is going on within, not just outside, the organization.

    Today, many organizations take either a 30,000-foot view of social data or an intensely granular, technical approach. Few firms have tapped into social data in a way that allows them to connect it explicitly to operating performance data and execute on it effectively.

    Social data science leaders and business thought-leaders must meet in the middle to collaborate on both how to analyze the data and why such analysis would be meaningful. We have only begun to understand social data’s potential value in the workplace, but much of this potential is dependent on having the mindsets and methods in place to make the most of our newest natural resource.

  • Social Business = Social Bonding
    Full article: http://goo.gl/UH0PAk

    A study by FedEx and Ketchum found that 52% of respondents said social business was strengthening relationships with the general public; 51% said it was strengthening relationships with clients; and 40% said it was strengthening relationships with partners and suppliers.

    Social business activities can pay off in various ways. Earlier this year, MIT Sloan Management Reviewand Deloitte highlighted benefits related to better market intelligence, faster customer service as well as improvements to internal operations, such as finding expertise, distributing knowledge and more effective project collaboration. (See our 2012 Special Report, Social Business: What Are Companies Really Doing?)
    While building stronger relationships is naturally fuzzier and harder to pin down benefit than, say, “customer response time” or even something like “increased market intelligence,” improved relationships means a stronger business across and beyond the organization. (We’ve previously published on the importance of building trust with employees and customers and suppliers; see, for instance: “Unconventional Insights for Managing Stakeholder Trust,” by Michael Pirson, and Deepak Malhotra, from the July 1 2008 issue of MIT SMR.)

    The FedEx/Ketchum study’s report of the connection between social business and improved stakeholder relationships is supported by other researchers in the field. In a recent interview withMIT SMR, strategy and management consultant Nilofer Merchant discussed how her research found that social enhances a firm’s relationships with employees and customers. Jacob Morgan, principal of Chess Media Group, a management consulting and strategic advisory firm on collaboration and the author of The Collaborative Organization (McGraw-Hill, 2012), told us that based on his observations, the benefits of collaboration even positively impacts the quality of life of employees at home, outside of the workplace. And Dion Hinchcliffe, in his four-stage Capability Ladder of Social Business, says that the highest level in the ladder is also relationship based, what he calls the ability to “partner with the world.”

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Se buscan expertos en Big Data – thnxz @SiliconWeek


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Aunque los informes de las distintas consultoras apuntan hacia la importancia de los grandes conjuntos de datos, a día de hoy se percibe una escasez de profesionales preparados para asumir sus desafíos.

Dentro de un par de años, en 2015, se habrán creado 4,4 millones de puestos de trabajo directos en todo el mundo para cubrir las necesidades de analítica y gestión de Big Data.

Artículo completo 🙂

“Estamos viviendo una revolución que está transformando todos los procesos empresariales. La demanda del Big Data está creciendo y las empresas deben revisar sus competencias y habilidades para responder a esta oportunidad”, ha comentado Iván de Prado, director del título de Experto en Big Data de U-tad y CEO de Datasalt, durante su intervención en la conferencia Big Data, da valor a los datos de tu empresa.

“Un aspecto importante del desafío de ser capaces de cubrir los nuevos puestos de trabajo creados por el crecimiento del Big Data radica en que las empresas contraten a profesionales con nuevas habilidades como la gestión, extracción y análisis del valor del Big Data”, ha continuado, “una formación que desde U-tad estamos preparados para ofrecer”.

Entre los nuevos perfiles que demanda el sector se encontrarían expertos en diseño, administración y explotación de infraestructuras punteras de grandes conjuntos de datos.

Business Intelligence Tools for Marketing Your Services

Ever wonder how those savvy though somewhat annoying know-it-all’s can always quote the latest statistics or tell you exactly which color converts a sale and why your email newsletter template simply won’t do?

Well I won’t tell you to join the ranks of the snobby-but-accurate, but I will share with you some business intelligence tools to get the inside scoop on what works when marketing your services, not to mention a great method for reverse engineering the competition and showing your client how what you do will help them dominate their industry.
Websites for Spying on the Competition

Whether you’re researching what leaders in your (or your client’s) industry are doing to win market share or you’re interested in felling the guards at their gates to gain insider knowledge on their marketing strategy, these business intelligence solutions will help you spy on the competition and gain priceless knowledge on how to do them one better, or at least get a solid foothold in the game.
SpyFu

I love this site for digging into a website’s pay-per-click strategy. Imagine what it would be worth to your client (regardless of the services you’re offering) to know how much money his top competitor spends each day on paid search traffic, or the other top competitors in the space he may not have been aware of that spyfu ingeniously reveals. Find out what top PPC advertisers are bidding on – because those keywords are obviously making them money if they’ve been bidding on them for four months or longer (and top bidders are usually paying close attention and analyzing their campaigns – they don’t just let them run and hope it’s working).

What if you offer graphics design? How would this be useful to you? Well if I were you, I’d use this site to study my prospect’s competition, then see what their PPC landing pages look like, what types of graphics they use, where they’re placed, how they fit in to the overall strategy. If they’re good, you can get some great ideas to present to your prospect. If they’re bad you can now tell your prospect that their formidable opponent has a clear kink in their armor and like Achilles’ heel, you’ll help your prospect laser-focus their own graphics strategy to strike right at the heel and take over.


Ever wonder how those savvy though somewhat annoying know-it-all’s can always quote the latest statistics or tell you exactly which color converts a sale and why your email newsletter template simply won’t do?

Well I won’t tell you to join the ranks of the snobby-but-accurate, but I will share with you some business intelligence tools to get the inside scoop on what works when marketing your services, not to mention a great method for reverse engineering the competition and showing your client how what you do will help them dominate their industry.

Websites for Spying on the Competition

Whether you’re researching what leaders in your (or your client’s) industry are doing to win market share or you’re interested in felling the guards at their gates to gain insider knowledge on their marketing strategy, these business intelligence solutions will help you spy on the competition and gain priceless knowledge on how to do them one better, or at least get a solid foothold in the game.

SpyFu

I love this site for digging into a website’s pay-per-click strategy. Imagine what it would be worth to your client (regardless of the services you’re offering) to know how much money his top competitor spends each day on paid search traffic, or the other top competitors in the space he may not have been aware of that spyfu ingeniously reveals. Find out what top PPC advertisers are bidding on – because those keywords are obviously making them money if they’ve been bidding on them for four months or longer (and top bidders are usually paying close attention and analyzing their campaigns – they don’t just let them run and hope it’s working).

What if you offer graphics design? How would this be useful to you? Well if I were you, I’d use this site to study my prospect’s competition, then see what their PPC landing pages look like, what types of graphics they use, where they’re placed, how they fit in to the overall strategy. If they’re good, you can get some great ideas to present to your prospect. If they’re bad you can now tell your prospect that their formidable opponent has a clear kink in their armor and like Achilles’ heel, you’ll help your prospect laser-focus their own graphics strategy to strike right at the heel and take over. Leer más “Business Intelligence Tools for Marketing Your Services”