Why brands need fan action, not fan acquisition

Simon Mainwaring | http://www.chaordix.com/blog/2010/10/04/why-brands-need-fan-action-not-fan-acquisition/

Originally posted at SimonMainwaring.com.   Follow Simon on twitter

As more brands embrace social media as a marketing strategy, many are racing to establish a sizable social footprint. For their marketers, that translates to creative briefs like, “How can you get me to a million Facebook fans fast?’ or “What bots can I use to fast-track my followers on twitter?” This inevitably begs the question: “What good are a million Facebook fans if they are not engaged and won’t do anything for the brand?’

Brands must work to inspire fan action, not merely seek fan acquisition. A thousand fans that share the same core values, that find a brand’s communications meaningful and that are willing to do, say or buy something for the brand are far more valuable than one hundred thousand passive members. In fact, if a brand is only after numbers, they are not only wasting their marketing dollars but the dynamics of social media will work against them. Consumers now look to brands for transparency, authenticity and accountability . That means a brand must show genuine interest in their community as Zappos, Ford, Dell, Nike, Pepsi, Old Spice and Starbucks have done. If they treat Facebook as yet another broadcast medium and twitter like direct mail, the only thing they will demonstrate is their total lack of understanding of social media dynamics. Seguir leyendo “Why brands need fan action, not fan acquisition”

The crowdsourcing dilemma: the idea with the most votes isn’t always the best idea

Randy Corke| http://www.chaordix.com/blog

One of the common complaints about crowdsourcing is that it can become a popularity contest: the idea that gets the most early votes rises to the top of the list, therefore gets more views, and therefore more votes and becomes the winner. And, unfortunately, for many so-called “crowdsourcing” sites, this is true. You see it on sites like Digg – get enough early “diggs” for your submission to get on the “top news” list and your submission can get visibility for a long time.

We work hard to surface the best quality results for our clients from their crowdsourcing projects, so as you would expect, we have developed ways to avoid this “early vote” bias and other forms of bias. But even with great design and planning, the best technology and the right methodology, you can’t completely eliminate the possibility of a less-worthy idea getting the most votes. However, it IS possible to use analysis and crowd management techniques to ensure that other highly worthy ideas can be identified, so that the chances of truly finding the best idea are maximized.

Seguir leyendo “The crowdsourcing dilemma: the idea with the most votes isn’t always the best idea”

Making sense of crowdsourced data

Claudia Moore | http://www.chaordix.com

Is it true? Do I understand it? Is it data I can apply to perform better, right now?

Turns out crowdsourcing has a lot in common with information governance.

This week at a beautiful desert oasis in New Mexico, Chaordix participated on IBM’s Data Governance Council Forum to work on strengthening and modernizing the Maturity Model that sets out best practices for information governance that distinguish leading organizations. Among an elite of IT, governance and finance professionals for some of the world’s largest organizations in health, banking, utility sector and the US Army, I began feeling an outsider to the scope and scale of information management challenges that these organizations face.

But when asked what they wanted to talk about, it turned out their top 3 interests were the same as top concerns enterprises have about data that is…crowdsourced! Seguir leyendo “Making sense of crowdsourced data”

Innovation does not start with idea generation

Jeffrey Phillips

I’ve just finished reading a book called Intangible Capital (more on that in another post) by Mary Adams.  The book does a good job describing the value and importance of knowledge, intellectual property and other intangible assets, and why innovation is key to the creation of those assets.

But that’s not the subject of today’s post.  Today’s post deals with the fallacy that innovation “starts” with idea generation.  I’m picking on Mary’s book because it was at hand and the latest to suggest that innovation starts with idea generation.  I know this because it says so on page 85, but Mary’s writing does not stand alone.  Far too often I hear people suggest or read that innovation starts with idea generation.  Sorry, no – and my apologies in advance to Mary for calling out this small problem in what was otherwise a very good book.

Seguir leyendo “Innovation does not start with idea generation”

Crowdsourcing for Market Research Part 2: Getting Better Input

Randy Corke


A common question we hear is “how is the quality of information, ideas and data derived from crowdsourcing better than what you might get from traditional research?”   Here are a few answers:

More ideas: With a traditional survey, each recipient fills out the questions based on their thinking right then.  Once they have filled out the survey, they usually can’t go back to add additional thoughts that might come to them later.   In addition, since they can’t see other respondents’ replies to the survey (by design), their own thinking isn’t triggered by the thoughts of others.  How many times has a good idea come to you because of something someone else said?    Crowdsourcing provides not only a way to capture ideas both now and later, since most crowdsourcing sites live on for weeks if not months, it also enables the sharing of responses that can trigger more thoughts and ideas.

Better ideas: With traditional surveys, each respondent puts in their own ideas, and then those ideas are rolled up and analyzed, but at no point is there collaboration that enables the improvement of those ideas.   Sometimes this is desirable and intended, but if you are looking for innovation, what you really want are the best ideas, shaped and enhanced by the collective intelligence, experience and viewpoints of the community.   In some crowdsourcing models, the submitters or “owners” of the ideas can revise and enhance their ideas based on the feedback and comments from the crowd.   In addition, through ranking or voting, you get a relative rating of how the crowd feels about a particular idea relative to the other ideas submitted.   This can result in both better input, and a way to more clearly determine market preference. Seguir leyendo “Crowdsourcing for Market Research Part 2: Getting Better Input”

Crowdsourcing for Research Part 1: Getting unbiased results

Randy Corke

With the plethora of market research techniques out there, some people might question the application of crowdsourcing to get information from the market.   What with surveys, panels, focus groups, Neilsen, Ipsos, MyPoints, suggestion boxes, etc. we should be able to get all the input we need, right?  After all, if over 50% of Fortune 500 firms only used focus groups, they’ve gotta be good right?*

Well, yes and no.  The issue isn’t getting input, it’s getting reliable, accurate, unbiased input that’s most important.  Getting market input isn’t all that hard.   Ensuring that it’s accurate feedback that represents what the market truly wants and being able to assess all of that information to pull out only the most salient information is very hard to do well. And that’s where crowdsourcing differs significantly from traditional research. Seguir leyendo “Crowdsourcing for Research Part 1: Getting unbiased results”

Why every business MUST care about social media!

Pradeep Chopra

Originally posted at rediff.com on August 16th, 2010.

Social media is no more a buzzword today. Given the rate at which it is growing and the impact it is making in our everyday lives, we will soon see the answer to this question: ‘Why should I care about social media?’

Over the last three years, I have closely observed and actively used this medium, as one of the most powerful tools to solve and address multiple business challenges, ranging from hiring an employee to acquiring a new customer.

In the following pages are my learnings and points of view on why should a business pay attention to and invest in social media.

Statistics speak loudly: Given the volume of action on social media web sites, as measured by some of the key statistics mentioned below, it is evident that social media is no more a small or niche medium… Seguir leyendo “Why every business MUST care about social media!”

Moderation – Mandatory for Crowdsourcing Success

Claudia Moore

Chaordix at Grow  2010

Out at the GROW2010 conference in Vancouver (not to be confused with grow events of the horticulture variety), we got to hear from Lane Becker, Co-founder and VP Strategy of Get Satisfaction talked about “well that didn’t work – startup lessons learned.”

He talked about Adaptive Path, MeasureMap (acquired by Google … Inspired GoogleAnalytics), and Get Satisfaction all with cheery cynicism.

Get Satisfaction is a peer to us – as Lane described they offer “Customer service communities online – getting customers to engage with and support each other.” Chaordix has a different focus on innovation and insight communities. Our members through crowdsourcing are collaborating with each other, but also with the company personally and via our moderation team. We generate innovation and insight for companies, where Get Satisfaction offloads work from companies, reducing customer support costs. Seguir leyendo “Moderation – Mandatory for Crowdsourcing Success”