Recommended: “The 2013 Social Media Landscape [Infographic]” – thnxz to @briansolis


Vía briansolis.com
(Abstract)

After almost two-and-half years, it is with great pleasure that I officially unveil the fourth edition of The Conversation Prism. Viewed and downloaded millions of times over, The Conversation Prism in its various stages has captures snapshot of important moments in the history and evolution of Social Media.

For those unfamiliar with The Conversation Prism, it is an evolving infographic that captures the state of social media, organized by how important social networks are used by professional and everyday consumers. It was created to serve as a visual tool for brands to consider unforeseen opportunities through a holistic lens. Over the years, it has served as a business tool as well as art decorating the walls and screens of offices, conference halls, and also homes.

With research beginning in 2007, the original Conversation Prism debuted in 2008 as a visual map of the social media landscape. Years and four iterations later, it remains an ongoing study in digital ethnography that tracks dominant and promising social networks and organizes them by how they’re used in everyday life.

It is provided as a free download in many sizes and shapes here.

Full story? —>Here 🙂

Why is The Conversation Prism More Than a Pretty Infographic?

The Conversation Prism is important because it is the ONLY research-driven map that explores the evolution of the social web dating back to the rise of social media.

It is a combination of research and digital ethnography. It groups networks by how people use them. It includes both leading and promising networks. It’s not intended to show every network, but instead how the shape of the social web is changing and who the front runners are pushing social media in new directions.

The Conversation Prism was designed to help strategists see the bigger picture in the evolution of social media beyond the most popular and trendy sites. It is intended to help in a number of ways…

1. As a form of validation to show executives that social media is not a fad and that it’s bigger than Facebook, YouTube, Twitter, and Pinterest.

2. To motivate teams to find new ways to think about social media and explore new ways to improve experiences and relationships.

3. Provide a top-level view to help strategists study the landscape as they plan their next social media strategy.

History: When were the previous versions released?


1.0 = August 2008 (pictured above)

2.0 = March 2009

3.0 = October 2010

4.0 = July 2013

What’s new with Version 4.0?

Version 4.0 is the latest update in the two-and-half years since 3.0 (pictured above) was introduced in 2010. It also features an entirely new design.

Version 4.0 brings about some of the most significant changes since the beginning. In this round, we moved away from the flower-like motif to simplify and focus the landscape.

With all of the changes in social media, it would have been easier to expand the lens. Instead, we narrowed the view to focus on those that are on a path to mainstream understanding or acceptance.

The result was the removal of 122 services while only adding 113. This introduces an opportunity for a series of industry or vertical-specific Prisms to be introduced.

Full story? —>Here 🙂

“…need for social producers” | lgmsocialmedia.es


 

I can’t be the only one to notice this…infographics, “viral” videos, Like and Retweet campaigns, they all seem to be trying a bit too hard lately. For example, most infographics I see today are no more than visual press releases with graphical elements tied to information…and then more information…but wait, then more information. If this was just about visualizing scrolls of information, then anyone using free infographic generating tools and a list of interesting data points could make pinteresting graphics. The key is to think less about the packaging and more about the story you want to tell. But even more importantly, it’s time to put the social in social media and craft the story you want people to talk about and share.

It’s not every day that I focus on social media tactics. However, I’m sharing this post to address a growing concern among social media and digital strategists and those to whom they report as to why their content performs at lackluster levels. Much of what we see in our news feeds and social streams is adequate but not yet representative of what’s possible. However, if creative professionals and brands overall do not understand what it takes to make content or campaigns engaging, optimism and support for experimentation fades and as such, budgets dwindle.

Rebecca Lieb, my colleague at Altimeter Group, tracks digital advertising and media. Along with Jeremiah Owyang, they published a new report on the integration of Paid, Earned, and Owned Media. She shared with me the importance of not only shareability, but also integration into an overall content strategy, “A common content marketing misapprehension is that it equals social media. Content production is tactical. Its desired result, good content, must be informed with strategies and goals related to customer experience, journeys, sharability and its correlation and integration with both paid and earned media.”

Re-imagining Content as Social Objects Leer más ““…need for social producers” | lgmsocialmedia.es”

Los elementos clave del Community Management

Para resumir, pienso que para la buena gestión de las comunidades online hay que tener en cuenta:

4 ELEMENTOS CLAVE:

Contenido del que poder hablar, compartir, recomendar, que nos ayudará a posicionarnos, a demostrar nuestra expertise… No olvidemos que, aunque el contexto es fundamental, el contenido sigue siendo el Rey, también en el caso de empresas B2B.
Colaboración. Los medios sociales facilitan la agregación de pequeñas acciones individuales para conseguir resultados colectivos.
Objeto social en torno al cual gira la comunidad, que puede ser una persona, un lugar, una cosa o una idea.
Inteligencia Colectiva, imprescindible para retroalimentar la comunidad y que pueda seguir creciendo y fortaleciéndose.
Unos VALORES asociados, entre los que no puede faltar: Tono humano (esto no va de empresas que hablan a las masas, sino de relaciones entre personas), Cariño (preocuparnos honestamente de las personas que forman parte de la comunidad, buscando cercanía y conversación), Creatividad (indispensable, especialmente en la era de la escasez de la atención), Constancia (hay que dejar de pensar en campañas de efecto inmediato y pensar en relaciones que se van forjando con el tiempo), Humildad, Generosidad, Honestidad, PASIÓN…

Y la implicación de la CÚPULA DIRECTIVA. Porque los medios sociales no solo deberían cambiar la forma de hacer marketing, sino la forma de hacer empresa.

Nota: Este post lo publiqué originalmente en atcreativa


Es curioso ver los ingredientes que se han ido incorporando para la buena gestión de las comunidades online desde que Chris Heuer, fundador del Social Media Club, introdujo las 4 Cs del Social Media en 2006:

  1. Contexto. Cómo enmarcamos nuestras historias.
  2. Comunicaciones. La práctica de compartir nuestra historia a la vez que escuchamos, respondemos y crecemos.
  3. Colaboración. Trabajo conjunto para hacer las cosas mejor y de manera más eficiente.
  4. Conexiones. Las relaciones que forjamos y mantenemos.

Y los valores asociados: Sé humano, consciente, honesto, respetuoso, participativo, abierto y valiente.

En 2008, David Armano hacía su propia versión de las 4 Cs con The 4 C’s of Community:

  1. Contenido de calidad para atraer a la audiencia necesaria para construir una comunidad.
  2. Contexto. Entender cómo conocer gente en su contexto, creando la experiencia adecuada en el momento adecuado.
  3. Conectividad. Diseñar experiencias que apoyen las micro-interacciones.
  4. Continuidad. Ofrecer una experiencia de usuario continua, valiosa y consistente.

En 2009, Gaurav Mishra, Director de Social Media de MSLGROUP Asia, consideró necesaria la introducción de una estructura para aclarar un tema que estaba planteando demasiadas confusiones, pues se hacía un énfasis excesivo en las herramientas y cada uno utilizaba unaterminología diferente para decir lo mismo.

Para no distraernos con las herramientas o la terminología, se centró en los 4 temas subyacentes de los medios sociales: Contenido, Colaboración, Comunidad e Inteligencia Colectiva.

Contenido. Los medios sociales transforman a los consumidores en creadores, aunque no todos participemos de la misma forma: mientras que unos crean contenidos, otros los comparten o recomiendan y otros se limitan a consumirlos.

Colaboración. Los medios sociales facilitan la agregación de pequeñas acciones individuales para conseguir resultados colectivos. Dicha colaboración se puede dar a 3 niveles, que van aumentando exponencialmente en dificultad e implicación:

  1. Conversación. Involucrar a la gente mediante contenidos persuasivos. El contenido se convierte en el centro de la conversión, que crea buzz y puede incluso convertirse en viral.
  1. Co-creación. Va un paso más allá. Para algunos, las conversaciones son el paso previo para la co-creación, donde el valor ya no es tanto la contribución individual sino el resultado final. Las wikis son el mejor ejemplo.
  1. Acción colectiva. Otro tipo de colaboración aún más avanzada. Se trata de usar el engagement online para iniciar una acción significativa: recaudación de fondos, organización de protestas o eventos offline, etc.

Comunidad. Los medios sociales permiten la colaboración en torno a una idea compartida a lo largo del tiempo y el espacio.

La noción de comunidad es bastante engañosa, porque toda página web es una comunidad latente en espera de ser activada. Pero una comunidad activa tiene tamaño y fuerza y gira en torno a un objeto social. Es mucho más que la suma de sus miembros y sus relaciones.

El objeto social puede ser una persona, un lugar, una cosa o una idea. La comunidad My Barack Obama giraba en torno a la campaña presidencial, mientras que la comunidad  Obama Girl giraba en torno a los vídeos de apoyo a la campaña de Amber Lee Ettinger.

La elección del objeto social es crucial para construir una comunidad vibrante.

Inteligencia Colectiva. La web social no solo permite agregar acciones individuales, sino también crear sofisticados algoritmos de los que poder extraer un sentido.

La inteligencia colectiva puede estar basada en acciones implícitas o explícitas y normalmente toma forma de sistema de reputación y recomendación. Google extrae el pagerank a partir de los links y los clicks (implícitos). Amazon y Netflix son capaces de ofrecernos recomendaciones basándose en nuestra navegación (implícita), compras (implícitas), valoraciones (explícitas), y comparándolas con las valoraciones de otra gente similar a nosotros.

Lo bueno de la inteligencia colectiva es que a medida que la comunidad crece y se hace más fuerte es más fácil extraer sentido. Si la inteligencia colectiva se comparte de nuevo con la comunidad, los miembros considerarán la comunidad aún más valiosa y crecerá más aún, lo que comienza el círculo virtuoso.

Por su parte, Brian Solis, en su libro Engage! (2010), considera que hay algunos conceptos vitales para crear comunidades vibrantes que no están presentes en ninguno de los modelos anteriores y los recopila en su Code of Community Cultivation:

Conversation, Core values, Culture, Cause, Credit, Coalition, Conversion, Commitment, Compromise, Champion, Compassion y Confidence.

Y añade algo novedoso y muy importante: la C de Cúpula directiva (C-Suite). Es decir, laimplicación de los altos ejecutivos de la empresa (CEO, COO, CMO, CTO, CIO, CFO, CSO…), sin la cual es muy difícil que un programa en medios sociales funcione.

También tenemos versiones españolas muy interesantes, como las 7 Cs del Community que presentó Territorio Creativo también en 2010: Contenidos, Cariño, Cultura 2.0, Conversación, Creatividad, Carácter y Constancia.

Un recorrido tal vez un poco largo, pero me parecía importante tener una guía de cómo ha ido evolucionando el tema para poder entenderlo mejor.

Para resumir, pienso que para la buena gestión de las comunidades online hay que tener en cuenta:

4 ELEMENTOS CLAVE:

  1. Contenido del que poder hablar, compartir, recomendar, que nos ayudará a posicionarnos, a demostrar nuestra expertise… No olvidemos que, aunque el contexto es fundamental, el contenido sigue siendo el Rey, también en el caso de empresas B2B.
  1. Colaboración. Los medios sociales facilitan la agregación de pequeñas acciones individuales para conseguir resultados colectivos.
  1. Objeto social en torno al cual gira la comunidad, que puede ser una persona, un lugar, una cosa o una idea.
  1. Inteligencia Colectiva, imprescindible para retroalimentar la comunidad y que pueda seguir creciendo y fortaleciéndose.

Unos VALORES asociados, entre los que no puede faltar: Tono humano (esto no va de empresas que hablan a las masas, sino de relaciones entre personas), Cariño (preocuparnos honestamente de las personas que forman parte de la comunidad, buscando cercanía y conversación), Creatividad (indispensable, especialmente en la era de la escasez de la atención), Constancia (hay que dejar de pensar en campañas de efecto inmediato y pensar en relaciones que se van forjando con el tiempo), Humildad, Generosidad, Honestidad, PASIÓN…

Y la implicación de la CÚPULA DIRECTIVA. Porque los medios sociales no solo deberían cambiar la forma de hacer marketing, sino la forma de hacer empresa.

Nota: Este post lo publiqué originalmente en atcreativa

Why User Experience Is Critical To Customer Relationships

Some of the biggest trends today–mobile, geoloco, social, real-time–are changing how consumers discover and share information and connect with one another. Technology aside, consumers are driving the rapid adoption of technology because of the capabilities that are unlocked through each device. From self-expression and validation to communication and connections to knowledge and collaboration, new opportunities unfold with each new device and platform.

As smart and connected technology matures beyond a luxury into everyday commodities, consumer expectations only inflate. As a result, functionality, connectedness, and experiences emerge as the lures for attention. For brands to compete for attention now takes something greater than mere presences in the right channels or support for the most popular devices. User experience (UX) is now becoming a critical point in customer engagement in order to compete for attention now and in the future. For without thoughtful UX, consumers meander without direction, reward, or utility. And their attention, and ultimately loyalty, follows.

The CrUX of Engagement Is Intention and Purpose

Brands as a whole suffer from medium-alism, where inordinate value and weight is placed on the technology of any medium rather than amplifying platform strengths and ideas to deliver desired and beneficial experiences and outcomes. Said another way, businesses are designing for the sake of designing, without regard for how someone feels, thinks, or acts as a result.

Thankfully, there’s a cure for medium-alism. UX is the new Rx for most new media deployments. From social networks to mobile apps to commerce to digital, experiential strategies form the bridge where intentions meet outcomes. By starting with the end in mind, UX packages efficiency and enchantment to deliver more meaningful, engaging, and rewarding consumer journeys.

It’s easier said than done, however.

UX is an art and science, and it is all but ignored in the development of new media channels where customers control their own fate. If the appeal of an app diminishes, it’s removed from the device. If a brand page in a social or mobile network no longer delivers value, a customer can effortlessly unlike, unfollow, or unsubscribe. If the rewards for taking action on behalf of a brand–think check-in, QR, barcode scans, or augmented reality plays–are intangible, or gimmicky without intent, customers will simply power off. And, if a consumer cannot take action in your favor, within their channel of relevance, with ease and elegance, value or ROI will forever escape your grasp.


BY FC EXPERT BLOGGER BRIAN SOLIS | http://www.fastcompany.comUser experience is a priority that should, in some way, find a home within the design of any new-media strategy.

This is part one of a limited series on the need for brands to employ UX in new-media strategies to improve customer experiences and engagement.

With the explosion of social media and smart devices, customers are becoming incredibly sophisticated, elusive, and empowered. As a result, the dynamics that govern the relationship between brands and customers is evolving.

But even in this era of engagement and “two-way” conversations, the reality is that the relationship businesses hope to have with customers through these new devices, applications, or networks and their true state are not one in the same. In fact, it is woefully one-sided, and usually not to the advantage of customers, which for all intents and purposes still affects businesses.

Rather than examine the role new technologies and platforms can play in improving customer relationships and experiences, many businesses invest in “attendance” strategies where a brand is present in both trendy and established channels, but not defining meaningful experiences or outcomes. Simply stated, businesses are underestimating the significance of customer experiences. Leer más “Why User Experience Is Critical To Customer Relationships”

Jon Clement’s Podcast On U.S. Social Media


154 Blue Chrome Rain Social Media Icons

//pr.typepad.com

Also, here are the questions Jon asked, he is a former journalist, and he had some greate questions… Leer más “Jon Clement’s Podcast On U.S. Social Media”

“Spicing” Up the Brand Personality

If you haven’t yet seen the Emmy winning Old Spice commercials in action and haven’t quoted the Old Spice Guy at least once in conversation over the past few months, you must be sleeping under a rock (well, okay, maybe only a few fanatics are actually quoting the commercials…).

Never-the-less, the Old Spice phenomenon has created a surge of conversation around virality and brand engagement with the online audience. But let’s talk about the brand personality, because – to me – that’s one of the main things that really made this campaign go big.

So, what makes a great brand personality? (let’s see)


by Kristin Parrish

If you haven’t yet seen the Emmy winning Old Spice commercials in action and haven’t quoted the Old Spice Guy at least once in conversation over the past few months, you must be sleeping under a rock (well, okay, maybe only a few fanatics are actually quoting the commercials…).

Never-the-less, the Old Spice phenomenon has created a surge of conversation around virality and brand engagement with the online audience. But let’s talk about the brand personality, because – to me – that’s one of the main things that really made this campaign go big.

So, what makes a great brand personality? (let’s see) Leer más ““Spicing” Up the Brand Personality”

What Is Viral Marketing: Key Principles And Strategies | Very nice & interesting tips !!!

What is viral marketing? What are the characteristics of an effective viral marketing campaign? What does it take to produce content that flies on the wings of spontaneous word-of-mouth promotion? In this MasterNewMedia guide on viral marketing you can learn and understand the basic principles, foundations and strategies at the heart of effective online viral marketing.

what_is_viral_marketing_id11061881_id1673151_size485_2.jpg
Photo credit: Delion and Alberto Perez Veiga, mashed up by Robin Good

Viral marketing is a form of promotion based on the free circulation of ideas via a word of mouth process. When you like something, it feels second nature to share your discovery with someone you like. Be it friends, relatives or colleagues, you get a kick out of sharing with someone else something cool that you have discovered. And in turn, those people you share something with, will do the same with their network of friends. That is what “going viral” is all about.

From a marketing standpoint, “going viral” is fascinating for a number of reasons:

* Distribution: Viral content spreads like virus, in an ever expanding loop which may never end. For an online marketer, spreading content endlessly from person to person represents a superior strategy to promote content at a fraction of the effort and costs required by traditional marketing techniques.
* Reach: A successful viral marketing campaign may exponentially increase the reach of your communications by placing you in touch with thousands of prospects which, with your traditional communication approach, you might not have ever intercepted.
* Awareness: The more people will see your content, the more people will know who you are, what you do, what can you offer customers. Not only: by sharing content on a specific topic you will make yourself an authority in that field and people will start naturally coming to you asking for advice and recommendations.
* Cost: Viral marketing is relatively inexpensive as you do not have to plan a huge budget to promote your products or start campaigns that meet the needs of all your potential customers. Once your content starts to go viral, your fans become your best marketing agents.

To help you make sense of what are the key traits and components that create the conditions for a successful viral marketing campaign, this MasterNewMedia guide shares a highly curated selection of the best analysis, reports and published research on the web on the topic of viral marketing.

This guide is organized in three sections:

* What is viral marketing
* The key principles of viral marketing
* Viral marketing best strategies and tactics.


What is viral marketing? What are the characteristics of an effective viral marketing campaign? What does it take to produce content that flies on the wings of spontaneous word-of-mouth promotion? In this MasterNewMedia guide on viral marketing you can learn and understand the basic principles, foundations and strategies at the heart of effective online viral marketing.


Viral marketing is a form of promotion based on the free circulation of ideas via a word of mouth process. When you like something, it feels second nature to share your discovery with someone you like. Be it friends, relatives or colleagues, you get a kick out of sharing with someone else something cool that you have discovered. And in turn, those people you share something with, will do the same with their network of friends. That is what “going viral” is all about.

From a marketing standpoint, “going viral” is fascinating for a number of reasons:

  • Distribution: Viral content spreads like virus, in an ever expanding loop which may never end. For an online marketer, spreading content endlessly from person to person represents a superior strategy to promote content at a fraction of the effort and costs required by traditional marketing techniques.
  • Reach: A successful viral marketing campaign may exponentially increase the reach of your communications by placing you in touch with thousands of prospects which, with your traditional communication approach, you might not have ever intercepted.
  • Awareness: The more people will see your content, the more people will know who you are, what you do, what can you offer customers. Not only: by sharing content on a specific topic you will make yourself an authority in that field and people will start naturally coming to you asking for advice and recommendations.
  • Cost: Viral marketing is relatively inexpensive as you do not have to plan a huge budget to promote your products or start campaigns that meet the needs of all your potential customers. Once your content starts to go viral, your fans become your best marketing agents.

To help you make sense of what are the key traits and components that create the conditions for a successful viral marketing campaign, this MasterNewMedia guide shares a highly curated selection of the best analysis, reports and published research on the web on the topic of viral marketing.

This guide is organized in three sections: