El humor, algo que las marcas han de tomarse muy en serio – gracias @CalvoConBarba


Por lucas@calvoconbarba.com
Este post me gustó mucho, por lo claro y los ejemplos que aporta. @gabrielcatalano

 

Esto no quiere decir que los departamentos legales o de Marketing dejen de tener sentido, ni mucho menos, sino que han de modificar sus actitudes y comportamientos para conseguir sus objetivos. No tiene sentido que se comporten como acaban de hacer la gente de Tupperware, a través de su despacho de “matones” legales, mandando a Kurioso una notificación legal para eliminar un contenido absolutamente inocuo de su blog como si eso fuera a dañar la marca, y cobra mucho más sentido comportamientos como el de la gente de Jack Daniel’s, que buscando el mismo fin, saben redactar un comunicado que consigue empatizar con quien lo recibe, y se convierte en un acción de comunicación, más que en una amenaza de matón bocazas de patio de recreo.

Lee el artículo completo, vale la pena ver los ejemplos! 🙂

La clave está en entender que tomarse en serio las cosas no implica necesariamente ser serio. O al menos no en el sentido de no tener sentido del humor. De hecho, el sentido del humor es uno de los sentidos que más hemos de trabajar en esta nueva etapa de comunicación social, que se hace pública y visible no sólo para quien la recibe, sino – potencialmente – para todo el mundo. Hay marcas que lo tienen claro, y saben reaccionar con humor incluso a las provocaciones, siendo las absolutas ganadoras de este nuevo medio. La semana pasada he conocido dos muy buenos ejemplo de esto, uno de Oreo, marca que realmente borda la comunicación últimamente, y otro de una marca al menos para mí desconocida, El Pastoret, pero que parece haber entendido a la perfección la capacidad “abre-puertas” que tiene el humor.

Lee el artículo completo, vale la pena ver los ejemplos! 🙂

 

 

 

 

Coca in the Movies…


http://guerrillasmm.visibli.com/
By 
 

Facebook Timeline for Brands: 10 Things to Get Right

It’s here! This week Facebook finally unveiled the arrival of timeline for brand pages. A long-awaited change to the layout of Facebook pages, much welcomed by some and resistingly sneered at by others. With the announcement comes a number of significant changes to the overall format, navigation and visual layout of brand pages, including the introduction of, believe it or not, a ‘timeline’ running throughout the page and replacing the much-loved Facebook wall.

Gone too is the emphasis on landing pages, something which will no doubt come as a surprise for many brands, particularly those who invested time, resource and budget towards designing, creating and tweaking a welcome tab to present fans and new visitors with the perfect starting point and latest promotions. In light of this, one of the key features available for brands is the ability for posts to be ‘pinned’ to the top of their Timeline, with ‘pinned’ posts remaining as the first post seen until a new post is ‘pinned’ in its place.

Many page admins will see this area as the perfect place to do what landing tabs of old achieved, i.e. highlighting current promotions, news, products and campaign content, as well as providing visitors with a starting point for the page.
With Facebook announcing the 30th March as the automatic switch over date when all pages will change to Timeline, below are 10 key things brands should be focusing on in the weeks leading up to the switch…


http://socialmediatoday.com
Posted by:George Guildford






It’s here! This week Facebook finally unveiled the arrival of timeline for brand pages. A long-awaited change to the layout of Facebook pages, much welcomed by some and resistingly sneered at by others. With the announcement comes a number of significant changes to the overall format, navigation and visual layout of brand pages, including the introduction of, believe it or not, a ‘timeline’ running throughout the page and replacing the much-loved Facebook wall.

Gone too is the emphasis on landing pages,  something which will no doubt come as a surprise for many brands, particularly those who invested time, resource and budget towards designing, creating and tweaking a welcome tab to present fans and new visitors with the perfect starting point and latest promotions. In light of this, one of the key features available for brands is the ability for posts to be ‘pinned’ to the top of their Timeline, with ‘pinned’ posts remaining as the first post seen until a new post is ‘pinned’ in its place.

Many page admins will see this area as the perfect place to do what landing tabs of old achieved, i.e. highlighting current promotions, news, products and campaign content, as well as providing visitors with a starting point for the page.

With Facebook announcing the 30th March as the automatic switch over date when all pages will change to Timeline, below are 10 key things brands should be focusing on in the weeks leading up to the switch… Leer más “Facebook Timeline for Brands: 10 Things to Get Right”

5 Tips to Better Optimize Your PPC Budget

Whether you are trying to acquire new customers, generate more leads, or simply sell the product, paid advertising can come to your rescue. The advantage of paid advertising is that people are alreadysearching for your product/service. As opposed to conventional marketing, a paid search audience already has the intent to buy or learn more about your product.

Apart from the benefit of having qualified traffic, pay-per-click (PPC) advertising has many other positives. First off, it is easy to start. Setting up your account is simple; you can start off with a budget that you are comfortable spending. Secondly, PPC offers flexibility. You can test out different versions of ad copy, headlines, and call-to-actions. Lastly, paid ads are great way for increasing brand awareness. Even if people don’t click on your ad, just showing up in the search results for your key terms builds trust factor and brand recognition.

However, there are challenges involved in paid advertising. With more marketers turning to PPC advertising, the paid search space is becoming competitive.


http://451heat.com

Whether you are trying to acquire new customers, generate more leads, or simply sell the product, paid advertising can come to your rescue. The advantage of paid advertising is that people are alreadysearching for your product/service. As opposed to conventional marketing, a paid search audience already has the intent to buy or learn more about your product.

Apart from the benefit of having qualified traffic, pay-per-click (PPC) advertising has many other positives. First off, it is easy to start. Setting up your account is simple; you can start off with a budget that you are comfortable spending. Secondly, PPC offers flexibility. You can test out different versions of ad copy, headlines, and call-to-actions. Lastly, paid ads are great way for increasing brand awareness. Even if people don’t click on your ad, just showing up in the search results for your key terms builds trust factor and brand recognition.

However, there are challenges involved in paid advertising. With more marketers turning to PPC advertising, the paid search space is becoming  competitive. Leer más “5 Tips to Better Optimize Your PPC Budget”

Cuando me preguntan si podemos crear una página de fans en Facebook siempre respondo con la misma pregunta ¿la mereces? | DESTACADO ;)

Si estamos hablando de que la gente recomienda en las redes sociales sus marcas favoritas ¿por qué tantos se centran en la parte de “redes sociales” y tan pocos en la de “marca favorita“? ¿O es que esperan convertirse en marca favorita por estar en Facebook? Ni lo sueñes. Ni siquiera haciendo comentarios ingeniosos en Twitter. Lo siento, no es tan fácil.

No veo un interés similar por contratar profesionales para mejorar la experiencia de marca: ni ingenieros para mejorar los procesos, ni coaches para mejorar las relaciones, ni diseñadores o comunicadores para mejorar las percepciones… las redes sociales no han provocado una estampida de gerentes queriendo mejorar su producto o su propuesta de valor.

¿P o r q u é?.

Las experiencias irrelevantes son igual de irrelevantes en Facebook que en el supermercado, no nos engañemos.

Una marca que genera experiencias irrelevantes, en el mejor de los casos y con mucho esfuerzo, podría conseguir unos cuantos fans y seguidores a base de machaque, promociones, sorteos y demás tácticas de “push” que bien podría hacer igualmente en el supermercado.

En cuanto dejas de invitar las copas, se acaba la fiesta y cada uno a su casa.

Me parece estupenda la preocupación creciente de las marcas por estar en las redes sociales, pero yo me preocuparía, antes, por proponer a tus consumidores una experiencia singular, única, apasionante, inmejorable. Una experiencia que valga la pena recomendar. Me preocuparía por ser la marca favorita de, al menos, un puñado de personas.

Pero si empiezas por el final, si lo haces al revés, corres el riesgo de convertirte en el que paga las copas para tener algo de compañía. A que sería patético, ¿verdad?.


Marketing del retail
Artículo original de Mau Santambrosio “¿Dónde están mis fans?”
http://www.marketingdelretail.com/branding/donde-estan-mis-fans/Desde hace un tiempo, no mucho realmente (unos pocos años), empezamos a ver, cada vez con más frecuencia, titulares como estos: 

“El X% de los usuarios de internet recomienda su marca favorita en las redes sociales”.
“A la hora de comprar, los usuarios de internet aceptan las recomendaciones de sus amigos en las redes sociales”

Corren tiempos difíciles para las empresas y toda oportunidad debe ser atendida. Así que “a por el social media” dicen muchas, y sin acabar de entender muy bien de qué se trata, se lanzan a la batalla por los fans, seguidores, amigos y “recomendadores” de gusto y click fácil.

Y de repente, empiezan a crecer como hongos las páginas y perfiles de empresas en Facebook, las cuentas de marcas de Twitter, los blogs corporativos… Todo el mundo quiere estar en las redes sociales, los profesionales elaboramos maravillosas y convincentes presentaciones sobre por qué y cómo hay que estar en las redes sociales. El mundo se llena de Social Media Strategists, Social Media Evangelists, Social Media expertos y especialistas en todo lo que tenga más de 5 usuarios conectados, y por supuesto, Community Managers.

El Community Manager se convierte el perfil de moda: medio mundo quiere ser Community Manager, y el otro medio quiere que su primo, el informático, le haga de Community Manager para su empresa (por supuesto sin tener la más remota idea de qué debería hacer un community manager).

Si buscas hoy “Community Manager” en Google, te devuelve aproximadamente ¡291 millones de resultados!. No está mal ¿no?.

Dejad que lo ponga en contexto:

Best Global Brands


2010 rankings
http://www.interbrand.com

Print
Rank Previous Rank Brand Country of Origin Sector Brand Value ($m) Change in Brand Value
1 1 United States Beverages 70,452 2%
2 2 United States Business Services 64,727 7%
3 3 United States Computer Software 60,895 7%
4 7 United States Internet Services 43,557 36%
5 4 United States Diversified 42,808 -10%
6 6 United States Restaurants 33,578 4%
7 9 United States Electronics 32,015 4%
8 5 Finland Electronics 29,495 -15%
9 10 United States Media 28,731 1%
10 11 United States Electronics 26,867 12%
11 8 Japan Automotive 26,192 -16%
12 12 Germany Automotive 25,179 6%
13 13 United States FMCG 23,298 2%
14 14 United States Business Services 23,219 5%
15 15 Germany Automotive 22,322 3%
16 16 France Luxury 21,860 4%
17 20 United States Electronics 21,143 37%
18 17 United States Tobacco 19,961 5%
19 19 South Korea Electronics 19,491 11%
20 18 Japan Automotive 18,506 4%
21 21 Sweden Apparel 16,136 5%
22 24 United States Business Services 14,881 9%
23 23 United States Beverages 14,061 3%
24 22 United States Financial Services 13,944 -7%
25 26 United States Sporting Goods 13,706 4%
26 27 Germany Business Services 12,756 5%
27 25 Switzerland Beverages 12,753 -4%
28 28 Sweden Home Furnishings 12,487 4%
29 37 United States Financial Services 12,314 29%
30 30 United States Alcohol 12,252 4%
31 31 United States Transportation 11,826 2%
32 32 United Kingdom Financial Services 11,561 10%
33 33 Japan Electronics 11,485 10%
34 29 Japan Electronics 11,356 -5%
35 34 United States FMCG 11,041 6%
36 43 United States Internet Services 9,665 23%
37 38 United States Financial Services 9,372 1%
38 39 Japan Electronics 8,990 -2%
39 40 Canada Media 8,976 6%
40 36 United States Financial Services 8,887 -13%
41 35 United States Electronics 8,880 -14%
42 42 Netherlands Electronics 8,696 7%
43 46 United States Internet Services 8,453 15%
44 41 Italy Luxury 8,346 2%
45 44 France FMCG 7,981 3%
46 48 United States FMCG 7,534 4%
47 45 United States Business Services 7,481 -3%
48 50 Spain Apparel 7,468 10%
49 47 Germany Diversified 7,315 0%
50 49 United States Automotive 7,195 3%
51 52 United States FMCG 6,919 6%
52 57 United States Financial Services 6,911 8%
53 55 Germany Automotive 6,892 6%
54 63 Canada Electronics 6,762 32%
55 54 United States Media 6,719 3%
56 53 France Financial Services 6,694 3%
57 58 Switzerland FMCG 6,548 4%
58 60 France FMCG 6,363 7%
59 56 United States Electronics 6,109 -5%
60 61 United States Restaurants 5,844 2%
61 N/A United States Beverages 5,777 0%
62 62 Germany Sporting Goods 5,495 2%
63 65 Germany Automotive 5,461 9%
64 67 United States FMCG 5,072 3%
65 69 South Korea Automotive 5,033 9%
66 64 United States Internet Services 4,958 -3%
67 81 Germany Financial Services 4,904 28%
68 N/A Spain Financial Services 4,846 0%
69 70 France Luxury 4,782 4%
70 66 United States Diversified 4,704 -6%
71 71 United States FMCG 4,536 3%
72 74 Germany Automotive 4,404 4%
73 75 Japan Electronics 4,351 3%
74 N/A United Kingdom Financial Services 4,218 0%
75 80 United States FMCG 4,155 8%
76 76 United States Luxury 4,127 3%
77 77 France Luxury 4,052 2%
78 N/A United States Alcohol 4,036 0%
79 82 France Alcohol 4,021 7%
80 N/A Switzerland Financial Services 4,010 0%
81 92 Netherlands Energy 4,003 24%
82 94 United States Financial Services 3,998 26%
83 79 United States Restaurants 3,973 2%
84 78 United States Apparel 3,961 1%
85 N/A Mexico Alcohol 3,847 0%
86 72 Switzerland Financial Services 3,812 -13%
87 86 Germany FMCG 3,734 5%
88 95 United States Computer Software 3,626 15%
89 84 United Kingdom Alcohol 3,624 -2%
90 N/A France Diversified 3,586 0%
91 88 Italy Automotive 3,562 1%
92 N/A United Kingdom Alcohol 3,557 0%
93 N/A Netherlands Alcohol 3,516 0%
94 N/A Switzerland Financial Services 3,496 0%
95 89 Italy Luxury 3,443 4%
96 91 France FMCG 3,403 5%
97 90 United States Restaurants 3,339 2%
98 73 United States Automotive 3,281 -24%
99 100 United States FMCG 3,241 5%
100 98 United Kingdom Luxury 3,110 0%

Avoid the Overlapping Value Proposition

No brand is immune to competition. Even market leaders have their nemesis, and direct competitors keep a company from having the entire pie for itself. In many cases, competition can actually be mutually beneficial, as it keeps the competing parties from becoming complacent. In always trying to outdo each other, the companies push themselves to improve their brands and the products or services they carry. It is a welcome cycle that not many businesses want to admit (or enjoy).

Competitive analysis begins in much the same way a company would evaluate its own brand. You can examine your competitor’s value proposition in I3 terms based on their marketing claims. Find out exactly what they are saying that gives them an edge from their competition and compare that to your own unique selling points. If both of you are claiming the same thing, you end up canceling each other out on that factor, all other things remaining equal. I call this the overlapping value proposition: two companies making equally valid claims to a differentiator, neutralizing each other in the market on that attribute.


No brand is immune to competition. Even market leaders have their nemesis, and direct competitors keep a company from having the entire pie for itself. In many cases, competition can actually be mutually beneficial, as it keeps the competing parties from becoming complacent. In always trying to outdo each other, the companies push themselves to improve their brands and the products or services they carry. It is a welcome cycle that not many businesses want to admit (or enjoy).

Competitive analysis begins in much the same way a company would evaluate its own brand. You can examine your competitor’s value proposition in I3 terms based on their marketing claims. Find out exactly what they are saying that gives them an edge from their competition and compare that to your own unique selling points. If both of you are claiming the same thing, you end up canceling each other out on that factor, all other things remaining equal. I call this the overlapping value proposition: two companies making equally valid claims to a differentiator, neutralizing each other in the market on that attribute. Leer más “Avoid the Overlapping Value Proposition”