5 Minutes With Ford’s Scott Monty – thnxz to @SocialOgilvy


@SocialOgilvy

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This post originally appeared on Social Media Week by Lindsey Taylor Wood.

The following are excerpts from the original post.

This is Social Media Week’s first year partnering with Ford. This SMW NYC, Ford will be making a very special announcement to help kick off the week. You’ll want to be there! Then make sure you swing by our Global HQ to see what we’re doing together. Why? Well, in addition to their success in the automotive industry, they have made quite a name for themselves as a leader in the social media space. We sat down with Ford’s Global Head of Social Media, Scott Monty, to talk about the past, present and future of the company’s social marketing efforts.

Scott, you tweeted this week that “Ford has now posted a pre-tax operating profit for 14 straight quarters” -— in what ways do you think that Ford’s social and digital efforts have contributed to that sustained level of success?

We’re very fortunate to have a company full of talented employees that are making some of the best Ford vehicles that the market is responding to. From excellent fuel efficiency to state of the art technology and truly breathtaking design, the products are leading our strong financial performance. That we get to amplify and share that product superiority on digital and social is just icing on the cake.

But more than just sharing our business results, our advanced efforts on digital and social are consistent with the kind of brand that people want to associate themselves with. We often say that people trust people like them; well, they want brands that reflect their choices and their lifestyles. So they want fuel efficiency and they want a brand that answers them on social networks, they get both in Ford.

Given what you’ve learned from campaigns past, how has your approach to engagement through social media changed?

I can’t really say all that much has changed. Our core principles remain the same: create engaging content, speak like the customer, allow them to speak, and above all, listen. It’s just that the scale on which we do it now is more intense and broad than ever before. And fundamentally, it’s about the human touch: making it clear that there are real people – just like you – who work for Ford or who drive Fords, and that by forging relationships over time, we begin to regain the trust that had been lost.

It’s been over six years since Ford’s many agencies consolidated into the Team Detroit megaforce -—from the brand side, how do you feel that consolidation has improved the workflow for Ford and your social team in particular?

It’s refreshing to have a single shop to be able to coordinate with. The efficiencies we’ve seen have allowed us to think about other ways to direct our spending. And when you also consider that WPP’s Social@Ogilvy is our corporate social agency, there’s another aspect there as well. The ability to have the expertise of PR, marketing and social agencies together under one company means that there are checks and balances that work within the system as well.

Read the full post here.

Social Media Week Social@Ogilvy and Ford Panel:

The Rise of the New Community Manager: A Discussion with Ford and Ogilvy on the New Brand Role

Time: 12:00pm – 1:00 pm

Location: Ogilvy & Mather Theater

Summary: As more and more brands commit to Facebook, Twitter, and other social communities, the stakes of managing millions of fan relationships is rising. Increasingly the job of the community manager is evolving to a more complex and even senior role. Join Social@Ogilvy and hear from those in the trenches and those shaping how brands are managing fans and customer relationships. What are the new skills of the community manager? How will they fit into traditional organizations?

Click here to learn more about attending.

Case Study: Ford & Social Media

Can a traditional marketer turn influencers and consumers into vocal believers – at a time of crisis – via a comprehensive, enterprise-level social media strategy?

In November 2008, the domestic automotive industry was on the brink of disaster, facing increased competition, declining sales and a global economic. Ford Motor Company emerged as the only domestic automaker to reject a government bailout and was confident in its 2010 product line up-all vehicles were best-in-class, or among best-in-class, in fuel-efficiency, quality, safety and technology.

However, Ford had to find a way to communicate this to the car-buying public.

We designed a complete enterprise social media strategy that showed “Ford is different” and delivered market share growth at a time of crisis.

From our 100 City Tour for Taurus to the BlogHer Quality challenge, we engaged influencers and consumers in ways that got them to talk and recommend Ford to their peers. We strategically researched, built and managed relationships with over 400 influencers in 6 segments that Ford had never communicated with before. We lay a foundation for listening and a consistent model for measurement to ensure that all social programs could be evaluated. And we built capacity within Ford via marcom integration and training including a program for Ford’s 3000+ dealers.

The results…


Can a traditional marketer turn influencers and consumers into vocal believers – at a time of crisis – via a comprehensive, enterprise-level social media strategy?

In November 2008, the domestic automotive industry was on the brink of disaster, facing increased competition, declining sales and a global economic. Ford Motor Company emerged as the only domestic automaker to reject a government bailout and was confident in its 2010 product line up-all vehicles were best-in-class, or among best-in-class, in fuel-efficiency, quality, safety and technology.

However, Ford had to find a way to communicate this to the car-buying public.

We designed a complete enterprise social media strategy that showed “Ford is different” and delivered market share growth at a time of crisis.

From our 100 City Tour for Taurus to the BlogHer Quality challenge, we engaged influencers and consumers in ways that got them to talk and recommend Ford to their peers. We strategically researched, built and managed relationships with over 400 influencers in 6 segments that Ford had never communicated with before. We lay a foundation for listening and a consistent model for measurement to ensure that all social programs could be evaluated. And we built capacity within Ford via marcom integration and training including a program for Ford’s 3000+ dealers.

The results… Leer más “Case Study: Ford & Social Media”

Mondeo returns to TV with ‘inner beauty’ ads

Ford, which spent £2.5m on advertising for the Mondeo in 2009, compared with about £11m for the Focus and £7m for the Fiesta, last rolled out a major campaign in support of the model in 2006.

The TV ad, entitled “Desire” depicted a London skyline full of balloons with cars attached. The ad aimed to suggest that the latest incarnation of the Mondeo would usher in a new era of automotive technology.

In the UK, Ford is running an ongoing ad push to emphasise the quality of its vehicles, using the concept of the “Ford Standard”. The TV, outdoor, print and digital campaign highlights features that come as standard across all vehicles in the Ford range, such as alloy wheels, keyless technology and “quickclear” windscreens.


By Alex Brownsell, marketingmagazine.co.uk

Ford of Europe is to launch the first new above-the-line marketing activity for its Mondeo model for four years, focusing on the “unseen benefits” of the family car.

Ford Mondeo: readies TV campaignFord Mondeo: readies TV campaign

The pan-European push uses X-ray imagery to show “under the skin” of a range of creatures, including a zebra and a stingray, before revealing the hidden technological strengths of the Mondeo, which is to be updated next year. The ads, which carry the tagline “True beauty comes from within”, will break on Friday.

The campaign was created by Blue Hive, the WPP-owned agency formed in March from teams at Ogilvy, Wunderman and Mindshare specifically to handle the Ford of Europe advertising and media accounts. Leer más “Mondeo returns to TV with ‘inner beauty’ ads”