In starting the process of finding the right groups, I simply searched “Customer Service” in the Group mode and requested membership of the first 6 it delivered into view. Two allowed me to join immediately and I am awaiting confirmation (or not) from the others. On initial inspection, it appears they have a strong US influence and it might be that we need to give our current Business in Berkshire LinkedIn Group a customer service focus to drive local connections.
Let’s join in and see what comes through…
Customer Service Innovation Group [Member]
10,288 members Scott North and 591 in your network
A network of professionals who wish to exchange ideas on innovative approaches to customer service and support. This includes the application of customer service, contact center, self-service, analytics, and knowledge management technologies, as well social networking and Web 2.0 technologies.
135 discussions last week, 7 comments, 6 jobs, 1 promo.
With that level of discussions to comments it implies lots of promotion going on. The value of this group may well just be in the local connections it can give me.