The Most Socially Devoted Industries on Twitter

Finance, Airlines and Telecom - The Most Socially Devoted Industries on Twitter image

Since we launched Socially Devoted as an industry standard of social media customer care, we have been pleased to see brands making an extra effort to improve their Response Rates and Response Times – especially on Facebook.

But How Does Twitter Measure Up?

We’ve seen some improvement over the last three quarters in the Response Rates, especially in the Electronics and Alcohol industries. But once again, the top 3 in the ranking are dominated by the Finance, Airlines, and Telecom industries. This is great, considering that they are all service companies and should, therefore, be responsive to all kinds of inquiries from their customers.


Socially Devoted is a key measurement that can help brands to improve their success in social customer care. Even brands with high Engagement Rates should not ignore it; after all who can afford not to improve on customer satisfaction?

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Download the Social Data Demystification & Best Practice

#SocialData — Demystified! New IABlog post by Patrick Dolan, IAB

IAB’s Data Council just rolled out a new report—Social Data: Demystification & Best Practice—that can give companies and marketers a sturdier starting point for understanding and making better use of this growing mass of information and its power to positively influence millions of people through social amplification.

social-tradanalyticsvssocialdataanalytics.JPGSocial data that haven’t existed in traditional digital media analytic channels (Social Data: Demystification and Best Practice, IAB)

Social Data flows from a million directions. For example, many online marketers are using trackable URLs when posting to social media. These allow you to see exactly where your traffic and customers come from. Another popular social media tool allows you to add a share button wherever you need one on your website—a tool that creates data about who comes to your site, when and why. Of course social media sites themselves also generate masses of social data for you to use. All in all, just like other entities that are growing their online community, we at IAB use Social Data analysis tools, to see where our offerings are strong and to get feedback that helps us reach unexplored audiences. Leer más “Download the Social Data Demystification & Best Practice”

SocialBro has created a new Collaborators tool

We here at SocialBro HQ are very excited to announce our latest good news to you all! We would like to introduce you to our latest new feature “Collaborators!”. This feature has been added to make managing your Twitter accounts easier. It is very rare that an organisation will have just one person (or even a few people) managing their whole social media strategy.

With SocialBro’s new Collaborators Tool you can control which members of your company can see certain Twitter accounts, such as your co-workers, or use this feature to enable your clients to manage their Twitter accounts but not see those not belonging to them.

Being able to control who has permission to access what will allow you to maintain control over your accounts while sharing the responsibility with others. This will ultimately save you time, make managing your Twitter- marketing strategy easier and prevent publishing mistakes from happening.

Please find on our user guide the tutorial How to use the Collaborators Tool, where we explain all the details about the new feature.

  • Professional users can add up to 3 collaborators to their SocialBro account at no extra cost.
  • Business users can add up to 5 collaborators to their SocialBro account at no extra cost.

Changes to the number of sources you can analyze

Leer más “SocialBro has created a new Collaborators tool”

Content marketing deserves a prominent place in your business operations


We know how important it is for small businesses to create killer content. For many small business owners, however, the idea of content creation is a daunting one. And why not? Blogging isn’t always easy, especially if you don’t have the manpower or in-house talent to help craft your content. When times are tough for small businesses and money is tight, allocating resources to content creation doesn’t necessarily seem like the smartest move, does it?
With this sort of mentality, it’s easy to let content marketing slide on your list of priorities. It may be more appropriate to think of a business’ content as an entity that does most of its work “behind the scenes.” While an article or two every few months won’t rake in the dough for the average small business, a steady stream of blogs and articles will develop a flux of new visitors and increased web traffic; such traffic ultimately leads to, well, leads.
Still, many skeptics continue to see the benefits of content marketing as somewhat of a fairytale. Where’s the proof? What’s the point? Where are the numbers?
The numbers do indeed exist, and here are some points for starters: 
  • 91% of business-to-business marketers are now using content marketing.
  • Businesses that blog actively generate 67% more leads per month versus those that don’t.
  • 79% of businesses are using content marketing for brand awareness, 74% for customer acquisition and 71% for lead generation.
What can we take away from such statistics?
  • Nearly every business today is taking part in some form of business blogging or content creation.
  • The more a business blogs, the more likely they are to create new leads.
  • Businesses are creating content for multiple purposes, not just to draw in leads or sell a product.
In short, most businesses are blogging and they’re seeing results. If your business isn’t blogging, chances are that you’re part of the minority. Furthermore, there’s a good chance that your competitors are creating content and therefore leaving your business a step behind.
There’s plenty we can take away from 2012 in terms of content marketing that will put small businesses on the right foot heading into 2013. Whether your business has already developed a content marketing strategy or you’re just getting started, take the following four tips into consideration. The marketing world is one which changes rapidly; staying ahead of the curve will help maximize your returns in terms of content creation.
Diversify Your Content

The basic question is, do you already have such a nice view at your disposal? If you do, I bet it took you a lot of effort and you are taking a lot of effort to keep that comfy view. I hope I can extend your view and make it easier for you to maintain it.

If you don’t have this bird’s-eye yet, I hope this post will give you some ideas on how to get it and keep it with a minimum of effort.

As a nice site effect, your efforts will give you a grip on new content ideas you can write blog post on.

A Perfect Blog Post

Bird's-eye view
From Wikipedia,

A bird’s-eye view is an elevated view of an object from above, with a perspective as though the observer were a bird, often used in the making of blueprints, floor plans and maps.

Now imagine the object being your competitions blogs. Including the ones you want to work together with, now or in the future.

The basic question is, do you already have such a nice view at your disposal? If you do, I bet it took you a lot of effort and you are taking a lot of effort to keep that comfy view. I hope I can extend your view and make it easier for you to maintain it.

If you don’t have this bird’s-eye yet, I hope this post will give you some ideas on how to get it and keep it with a minimum of effort.

As a nice site effect, your efforts will…

Ver la entrada original 711 palabras más

Historia de Pepsi + Logo evolución

La Historia de ésta compañía comienza a principios de la década de 1890 en Carolina del Norte por Caleb Bradham, un farmacéutico de New Bern y se ofrecía a los clientes como medicina contra la dispepsia, comenzó con el nombre de “Brad’s Drink”. En 1898 la bebida cambió su nombre a Pepsi-Cola, en 1902, Caleb Bradham solicitó el registro de la marca y fundó la Empresa con 97 acciones de capital y se registró como marca comercial el 16 de junio de 1903.
Bradham comprendió desde un principio que los aspectos del marketing serían la base del éxito y así, durante su primer año gastó $1,900.00 dólares en publicidad (suma muy grande si se toma en cuenta que apenas había vendido 8.000 galones de concentrado).


En 1905 el mismo Caleb Bradham construyó su primera Planta Embotelladora. Para 1907 ya habían 3 Plantas más con una venta anual de 100.000 galones de concentrado (en dos años vendió doce veces más concentrado). Tanto por la Primera Guerra Mundial, como por la Depresión de 1929 la vida de la Pepsi estuvo a punto de extinguirse, y Caleb tuvo que volver a su ocupación anterior: boticario.

En 1931 Charles Guth, en ese entonces Presidente de la Compañía de dulces LOFT compró la marca registrada.
Después de varios experimentos y de transcurridos cinco años, se le ocurrió embotellar Pepsi en botellas usadas de cerveza de 12 onzas, pero como contenía el doble del común de los refrescos de cola, tenía que cobrar el doble, es decir, diez centavos de dólar, y en consecuencia el consumidor se resistía a pagar ese precio, razón por la que Guth decidió vender el producto a cinco centavos de dólar, lo que daba a los consumidores excelentes razones para consumir el producto.

En 1936 la Pepsi lograba utilidades de alrededor de los 2 millones de dólares.

En 1938 fue nombrado Presidente de la Compañía Walter Mack, quien consideraba a la publicidad como la clave del negocio y transformó a la Pepsi en una moderna Compañía comercializadora.
En 1940, hizo historia cuando se transmitió a nivel nacional el primer “Jingle” de publicidad. Su título, “Nickel Nickel”, hacía referencia a su precio (5 centavos de dólar). “Nickel Nickel” fue todo un acontecimiento, traducido hasta en 55 idiomas distintos.
Con la llegada de la Segunda Guerra Mundial, el Gobierno de los Estados Unidos se vio en la necesidad de racionar el azúcar y esto perjudicó seriamente las ventas de Pepsi. Por otro lado, el Lema “el doble por los mismos cinco centavos” dejó de ser efectivo para finales de la Segunda Guerra Mundial, y las ventas andaban por los suelos.

En 1949 llegó a la Presidencia de Pepsi Al Steele dirigente notable y capaz. Cambió todo: introdujo una botella elegante, creó un departamento de marketing, presentó a la Pepsi como una bebida refrescante, ligera, baja en calorías, y logró algo más importante: que los embotelladores echaran mano de sus ahorros e hipotecaran sus casas para invertir en el negocio, de lo que resultó que en 1959 hubiera más de 200 embotelladores.

Pepsi comenzó a ser un desafío real para la Coca Cola.

En 1963 llega a la Presidencia de Pepsi Donald M. Kendall y con él la agencia publicitaria BBDO (iniciales de los apellidos Batten, Baston, Durstime y Osborn) quien hasta la fecha sigue siendo la responsable creativa de la imagen de Pepsi. Entre los años de 1963 (cuando Kendall tomó la compañía) y 1986 (cuando se jubiló) dejó una corporación que ocupa el lugar 41 entre las 500 empresas más importantes en los Estados Unidos.

En 1965 se crea Pepsi Co., fruto de la fusión de Pesi-Cola y Frito Lays.

Para crear un clima que atrajera a gente con talento y espíritu empresarial, se trasladó la sede que estaba en Nueva York, a la población rural de Purchase (sede actual de La Corporación Pepsi Co.) en el condado de Westhester.
En 1984, el popular cantante Michael Jackson firmó un contrato publicitario multimillonario con Pepsi, con reciprocidad para el anuncio del Victory Tour patrocinado por Pepsi.

Se grabaron dos escenas publicitarias con Jackson bailando junto a un grupo de niños de barrio, en un concierto.
En 1986 cuando le entregó el mando a Wayne Calloway, la Corporación Pepsi Co., a la cual pertenecían ya Frito Lay y los Restaurantes Pizza Hut y Taco Bell vendían cerca de $9.000 millones de dólares al año.

Pepsi Co. se encuentra actualmente entre las más exitosas Compañías de productos de consumo del mundo con ingresos anuales de más de 30,000 millones de dólares y más de 480.000 empleados.

Evolución de Logotipos