How Quickly Do You Respond to Customer Service Requests on Social Media?
Social media sites are becoming virtual customer service centers, according to the NM Incite Social Care Survey. Currently, 47 percent of people who use social media sites are actively seeking customer service and 30 percent prefer to reach out to brands on social channels than pick up the phone and call. But customer service reps can breathe easy knowing this: 83 percent of Twitter users and 71 percent of Facebook users only expect brands to respond to them within one day of their post. That’s one day, not one hour or five minutes.
One Day On Earth To Film Life In Every Country Again On 12/12/12
One Day on Earth, the amazing collaborative film project that documented life on earth in every country on 10/10/10 and 11/11/11 is at it again this year. On 12/12/12 they will be launching their largest filming event to date, telling the world’s story in a day once again, and you can be a part of it.
Social Media Newsfeed: Facebook Gain | Zynga Bounce | News.me Apps
Facebook Shares Nab Biggest Gain Since IPO on Earnings, Analyst Upgrades (The Wall Street Journal)
Facebook on Wednesday posted its biggest daily stock gain since its initial public offering in May, a day after reporting strong revenue and progress on making money from mobile ads. The social network’s shares rose 19 percent to $23.23 on the Nasdaq Stock Market, its highest closing price in five weeks. Inside Facebook Facebook spent $87 million so far this year on business acquisitions not including its Instagram purchase, the company revealed in a filing with the Securities and Exchange Commission on Wednesday. The social network spent $521 million on Instagram — $300 million of which was in cash, the rest in vested shares of Class B common stock. The New York Times/Bits BlogFacebook still trails Google in online advertising, both on desktop and mobile. Analysts say that like Google, Facebook will most likely have to roll out an ad network that allows marketers to reach Facebook users wherever they are — whether they are browsing the Web or downloading a mobile application. Mashable We’re closer to seeing a widespread updated version of Facebook Messages. On Wednesday, Facebook user Interactive Swim posted a picture of the welcome note for the updated Messages which recently hit its page, indicating that the feature may be starting to roll out to additional users. Reuters U.S. Secretary of State Hillary Clinton said on Wednesday a Facebook post in which an Islamic militant group claimed credit for a recent attack on the U.S. mission in Benghazi, Libya, did not constitute hard evidence of who was responsible. Read more
Now is the best time in history to start your own business. But depending on what kind of company you’re building, you have to figure out if your idea is poised to capture a trend – or doomed to miss one and face a much tougher road to success.
To learn about the impact of properly timing a trend – or of missing one – we asked 8 successful young entrepreneurs from the Young Entrepreneur Council (YEC) for their experiences. And we also got their advice on how to perfectly time your business:
1. Missed Opportunities Open New Doors
It was 2011 when we started building a platform for social media. By then, Buddy Media had already raised over $90 million, Wildfire announced that they had over 10,000 customers, and companies like Vitrue and Involver were the industry titans. Some potential investors told us we were late to the party. However, in hindsight, and especially in light of all of the recent acquisitions of the aforementioned, I believe we had a core advantage to really plug into the “second wave” of social, which has the potential to be even more disruptive than the first. We were able to speak to people who were already using a social media platform and figure out what needs still weren’t being met. By staying small and nimble, we were able to quickly adapt to the rapidly changing landscape of social media.– Abby Ross, Blueye Creative
2. Revisit Past Failures
There’s no lack of ideas that were “before their time.” Many business models that failed in the early 2000s are now incredibly successful because now, the timing is right, the technology is here, and it’s easier than ever before to achieve scale. As an example, my company SitePoint tried selling eBooks back in 2000 and no one bought into it. It was a complete and utter disaster and forced us to print and ship physical books – which sold like hot cakes. The reason is simple, people were still getting used to the idea of shopping online, and paying for digital goods was still a foreign concept to many. Fast forward a few years, with the iTunes revolution, Kindle and iPad, and all of a sudden, eBook sales are trending sharply upward every year.– Matt Mickiewicz,Flippa and 99designs
3. Some Ideas Transcend Timing & Trends
Timing is everything – if your idea is reliant on time. If you want to create a flash valuation or raise a certain amount of money quickly, then it’s of utmost importance. And it’s important for tech in general. But I believe that there are other ideas – rooted in timeless truths – that are not restricted to a certain epoch or Zeitgeist. If your idea is rooted in one of these things, then timing is far less important. If you’re a social entrepreneur fighting for human dignity in a particular area, for example, then it’s less critical whether you start today or tomorrow. My personal view is that I want to be involved with an organization that I believe will be important a thousand years from now. If I find an idea worthy of that standard, then I know it’s rooted in something essential.– Luke Burgis, ActivPrayer
4. Timing Boosts Your Success Potential >>> Leer más “For Startups, Timing Trends Really Does Matter – Except When It Doesn’t”
Last week, a member of a private Facebook group comprised of social media professionals asked if anyone could supply a list of influential event marketers. So far, only two names have been suggested. Yet in the past 90 seconds, I identified 297. Or, more accurately, Little Bird, a newly launched start-up founded by former ReadWriteWeb editor Marshall Kirkpatrick, did.
Little Bird is essentially a search engine for influencers, but unlike services such as Klout that assign a “reputation score” to people, Kirkpatrick’s tool starts with a topic and, based on Byzantine connections throughout the social graph surrounding the issue, works backward to the “insiders” who are most influential about that particular subject.
Take “content marketing,” for example. Little Bird tells me Content Marketing Institute’s Joe Pulizzi tops the list of influencers, followed by Michael Brenner, Lee Odden, C.C. Chapman and myself. Of course, naming the “known” people is the easy part. After all, Pulizzi runs this blog, Brenner and I were up for content marketer of the year, and Odden and Chapman have both written books on the subject. But Little Bird’s algorithm does more than surface the obvious. For example, it tells me that since making a move to OpenView Labs, Kevin Cain has begun making a name for himself in content marketing; that Deana Goldasich and Robert Rose have risen to prominence by listening to the right voices; and that nearly everything Cheryl Burgess tweets gets shared broadly.
In other words, Little Bird might just become a content marketer’s most powerful weapon, because it addresses the practitioner’s three most pressing needs: more content, better content, and wider distribution.
There is only so much you can write about your product or to your ideal customer persona before you begin repeating yourself. At some point, effective content marketers need to publish about topics adjacent to their product and buyer. They need to cast a wider net, so to speak. This is where Little Bird comes in.
Let’s say your company retrofits big offices with cables and locks to prevent laptops from being stolen. While most of your content will address the needs of IT and security personnel, you may also wish to capture the attention of facilities leaders and interior designers. You may even want office furniture manufacturers to consider integrating your attachment system into the industrial designs for future desks.
Chances are, you don’t know who these people are, what blogs they read, or what they care about. Little Bird can tell you not only who these insiders are, but also what topics they are talking about and what articles they are sharing. Imagine all of the real-time content ideas this information could inspire.
Better content (full story)
The patient sits on the bed, his head wrapped in thick gauze bandages. He looks his doctor in the eye and says, “You just turned into somebody else… You almost look like somebody I’ve seen before, but somebody different. That was a trip.”
No, 47-year-old Ron Blackwell hadn’t taken any psychedelic drugs. He wasn’t delirious or psychotic following the brain surgery he had recently undergone. Instead, he was responding to signals from electrodes implanted in his brain to help determine the source of his seizures. By coincidence, the test electrodes had been placed in his fusiform gyrus, the brain region involved in recognizing faces.
“Your nose got saggy and went off to the left,” Blackwell said, describing the changes he was seeing in his doctor Josef Parvizi’s face in a video released along with a new study. The research, published in the Journal of Neuroscience, was led by Parvizi, who is an associate professor of neurology at Stanford.
While having surgery to treat epilepsy, Blackwell agreed to take part in an experiment led by Parvizi aimed at understanding what the fusiform region actually does and how specific it is to recognizing faces.