Archivo de la etiqueta: Google Apps

Google explica cómo tratar a empleados que exigen trabajar del mismo modo en el que viven



La tecnología dirigida al consumidor comenzó a superar a la empleada en gran parte de las empresas.

Con la ayuda de navegadores, de teléfonos y de tabletas, la gente se enamoró de la sencillez y de la libertad de “vivir en la nube”.

¿Cómo replicar esa experiencia en el lugar de trabajo?

Por Florencia Sabatini, gerente de Relaciones Públicas de Google Apps
y Google Enterprise para Latinoamérica.

Hace diez años, la tecnología aplicada a los negocios estaba a la vanguardia de la innovación y la productividad.

Pero había un cambio fundamental en camino: en los últimos años, aquella que está enfocada en el consumidor comenzó a superar a la empleada en gran parte de las empresas.

Con la ayuda de navegadores modernos, de teléfonos inteligentes y de tabletas, la gente se fue enamorando de la sencillez y de la libertad que entraña “el vivir en la nube”.

¿Pero cómo replicar esa experiencia en el lugar de trabajo?

Durante la mayor parte de la década pasada, Google trabajó para ampliar sus productos orientados al consumidor, desde Gmail y Maps hasta el sistema de búsqueda, y convertirlos en productos capaces de satisfacer las demandas y necesidades de una empresa.

Es por eso que, en 2012, el área de Enterprise de Google invirtió en nuevas funcionalidades y mejoras de los productos que integran Google Apps for Business para hacer que “la consumerización” del área de tecnología de la información (TI) de las organizaciones fuera una realidad.

Estas innovaciones hicieron posible que la brecha entre las soluciones que utilizan los usuarios en su vida personal y aquellas a las que acceden en su lugar de trabajo se acorte, al mismo tiempo que se dio respuesta a las demandas específicas de las compañías.

Los aspectos más relevantes de Google Apps for Business que ocurrieron en los últimos tiempos, como resultado de la inversión realizada, son los siguientes:

Trabajar con seguridad
Mantener la información segura es una de las principales prioridades para las empresas.

A tal efecto, los administradores de dominios ahora pueden pedir a los usuarios-empleados que utilicen la verificación en dos pasos, que es una capa adicional de seguridad que reduce la posibilidad de acceso no autorizado a la cuenta.

Las empresas también pueden utilizar Google Apps Vault, una solución para administrar y archivar la información crítica por razones legales y regulatorias:

A partir de la certificación ISO 27001 que Google Apps recibió, sus sistemas cumplen con estándares de seguridad independientes aceptados a nivel internacional.

En cualquier momento y en cualquier lugar Sigue leyendo

Using Outlook.com with your own Web Domain | labnol.org


Technology Blog

How do you setup the new Outlook mail service on a custom web domain so that your email address reads like you@yourdomain.com instead of you@outlook.com?

If you are on Google Apps, you can leave your existing setup untouched and access your Gmail account from inside Outlook.com via POP3. This is a recommended option if you are just experimenting with Outlook and aren’t ready to make the complete switch to Outlook (see: Gmail vs Outlook).

The disadvantage with the above approach is that your incoming mails won’t be delivered to your Outlook mailbox instantly. They’ll first land in your Gmail inbox, Outlook will issue a fetch request after a minute or two and only then will your messages show up in Outlook.

Alternatively, you can remove Gmail from the loop and let Outlook.com handle all your incoming and outgoing email traffic. Here’s how you do that in five easy steps.

Outlook on Custom Web Domain

Guide: Setup Outlook on a Custom Domain Sigue leyendo

How to Offer an Awesome Customer Support


Neal Lacy | http://workawesome.com
Customer SupportIn an ideal world, your customers would communicate with you only during business hours. They would peruse your website before calling you about anything, and place online orders – which you’d gleefully fill while enjoying your morning coffee. You’d never get a crabby email clearly demanding customer support, and you could disconnect your phones.

Unfortunately, the ideal world is far from reality. Your customers are anywhere in the world. They have questions about everything, including things that you’ve painstakingly outlined on your website. They’ll email you when you are closed and leave you a needy voicemail before you’ve had the opportunity to respond. Then, while you’re solving the problem, your Live Chat window will pop open, demanding your immediate attention.

Streamlining your customer communications will make your business more efficient, save you time and energy, and yield a happier customer base.

Assume Nothing, Decide What You Want to Do

Where are you now? If you’re a start-up, consider what aspects of customer “touch” you’re hoping to personally manage in-house. Don’t fall into the trap of setting up full-featured hard-wired PBX phone systems, enterprise email solutions, Live Chat interfaces, and high-touch social media outreach campaigns all at once before considering the consequences.

If you manage any of these things poorly, it will reflect negatively on your brand. It may be better to not offer Live Chat than to only make it available for a few hours a day. Consider: Does “LIVE CHAT IS CLOSED” look good on your website during the 16 hours every day and all weekend that your chat is unavailable? Similarly, it’s probably better to eliminate your email customer support if it takes two or more days for you or your staff to respond. Whatever you are going to offer, only do it if you can do it well.

So, determine what you and your team are going to do well. It’s OK if it’s only one or two things. Then, outsource the pieces that you still want to offer. Sigue leyendo

“Boca y Google tienen la misma pasión”


La Bombonera - Estadio del Club Atletico Boca ...
//apertura.com | >> por Manuel Parera

Desde el lanzamiento del canal xeineze en YouTube, la asociación entre Google y Boca Juniors crece. Alex Rodríguez- Torres, gerente de Marketing para Google Enterprise Latinoamérica, comenta la llegada de nuevas Apps al mundo azul y amarillo.

Pasó menos de un año desde que el sitio oficial del Club Atlético Boca Juniors presentó su canal oficial en YouTube. Desde noviembre de 2009, tiene más de 200.000 usuarios suscriptos y más de un millón de vistas al mes. Tales datos dieron pie para el desarrollo de nuevas aplicaciones y colaboraciones entre uno de los clubes más populares del país y Google (propietaria de la plataforma de videos online). Con el objetivo de ampliar la comunidad de fanáticos, se avanzó con nuevas herramientas de Google Apps: ahora, 10.000 hinchas podrán acceder en forma gratuita a una cuenta de correo electrónico, mensajería y herramientas de colaboración, bajo el dominio y la identidad del club. De esta forma, la entidad xeineze se transformó en la primera del mundo en conectar online a sus hinchas con aplicaciones de Google.

Desde las oficinas de la firma informática, Alex Rodríguez-Torres, gerente de Marketing para Google Enterprise América latina, destaca el vínculo como una manera de generar sinergias en un ambiente donde resulta difícil encontrar entidades con alto desarrollo. “Además de que a Boca lo conocen en todo el mundo, la gente del club tiene un desarrollo interesante de su página web, con buena calidad de contenido y diseño. Boca está muy metido en el tema tecnológico”, afirma en diálogo con IT Business. En la Premier Edition, la versión de Google Apps para empresas y hosteada en la nube, se destacan herramientas como Gmail, Calendar, Docs o Google Sites, entre otras.

Desde el lanzamiento del canal xeineze en YouTube, la asociación entre Google y Boca Juniors crece. Alex Rodríguez- Torres, gerente de Marketing para Google Enterprise Latinoamérica, comenta la llegada de nuevas Apps al mundo azul y amarillo.

Sigue leyendo

Get Extra Email Addresses for your Gmail Account [Google Apps]


gmailThere are quite a few ways by which you can create multiple email addresses inside Gmail.

For instance, if your email address is hello@gmail.com , any email that’s addressed to either he.ll.o@gmail.com or hello+world@gmail.com will also be delivered to your main inbox since Gmail ignores dots and anything that’s after the plus symbol in email usernames.

Therefore, theoretically speaking, you get an unlimited number of email addresses with one Gmail account. This gets even more interesting if you are using Gmail with Google Apps. Sigue leyendo

Sync and Manage Google Docs with Memeo Connect 2.0


By John Paul Titlow

memeo-logo.png Memeo Connect, an app for managing and sycing Google Docs across multiple devices, got a significant upgrade earlier this week.

The app is targeted at small and medium-sized businesses as a means to create, share, edit and manage Google Docs both online and offline.

Version 2.0, which was in beta for eight weeks, features advanced document filtering, Google-powered document search, among other updates to the app’s UI and functionality. One major addition to the product is GDrive, a Dropbox-esque virtual disk drive for exchanging and storing large files in the cloud. Sigue leyendo

What Happens When You Run Out of Storage Space in Gmail?


It turns out that bottomless bucket of Gmail (Gmail) storage actually does have a bottom. Just ask Mike Monteiro, the most recent person to break Gmail’s usage cap.

So much for, “never delete an e-mail again.” When Gmail first launched in 2004, its massive storage space (then 1GB) was a highly touted feature. Over time, the amount of space made available to users has grown — by our count, it looks like standard Gmail and Google Apps users have about 7.3GB at their disposal today. However, users also now send larger e-mail attachments and archive more messages. Still, for non-corporate e-mail users, racking up more than 7GB in e-mail archives is a pretty impressive feat. Sigue leyendo

Google TV Gets A New Logo – What Do You Think?


This post is part of our ReadWriteCloud channel, which is dedicated to covering virtualization and cloud computing. The channel is sponsored by Intel and VMware. How one services provider provides first-class service to its agency clients. Learn more in this ReadWriteWeb special report, made possible by Intel and VMware: Opus: A Marketing Agency That Gets the Most out of Virtualization.

tv_logo.gifGoogle TV unveiled its logo this week. We’re more than a bit interested as we are curious how a cloud-based, high-definition, mobile network will fare.

Google TV holds lots of promise but those first days out of the gate will be instrumental in how people view the service. The logo does matter. It won’t make or break how it does. But it has to be memorable and identify it as a Google brand for both developers and viewers.

Here it is. What do you think? Sigue leyendo

Gmail Revamps Its Contacts Area To Be More Like Gmail. Which Is To Say, Good


Gmail is a great product; easily one of my favorites on the web. But it has an Achilles heel — well, actually it’s more like a bum leg: Contacts. Despite a solid contact area being a vital part of pretty much every email and productivity service, Gmail’s is awful. Or, it was awful. Today it’s getting a lot better.

Starting today, Google is rolling out its latest version of Gmail to users around the world. As you can see, it has been slightly redesigned to more prominently display both Contacts and Tasks. While you click on the link to go to the new Contacts area, you’ll notice that Gmail’s left sidebar transforms to show you labels for your various contacts. And the contacts themselves in the main view are now one big stream of names and email addresses — it looks a lot more like Gmail.

And it acts more like Gmail too. Clicking on a contact opens their card very quickly. From here you can easily edit information on the fly. There’s no longer a need to hit any “edit” and “save” buttons, all of this is done automatically. You’ll also notice a huge new area for Notes. Product Manager Benjamin Grol says this was one feature a lot of business users in particular were asking for. Sigue leyendo

Google Tweaks Gmail Interface – Launches Updated Contacts Manager


gmail_logo.PNGGoogle just launched a revamped interface for Gmail and a major upgrade to the Gmail Contacts application. The updated Gmail interface now features three separate links for Mail, Contacts and Tasks at the top of the left sidebar, while the “compose mail” and “add contact” buttons have moved underneath these links. The Gmail Contacts application, which is the focal point of today’s update, now offers users the ability to sort contacts by last name and to create custom labels for phone numbers and other fields that turn the application into a lightweight CRM solution. Sigue leyendo

The Movement to “Save Google Wave”


savegooglwavebutton-image.pngThe news of Google Wave‘s demise caught many of us by surprise. The service had been available for only about a year. It had just joined Google Apps.

Google maintained that they had not seen strong adoption. This may be true but it did have a core community that is none too pleased about Google’s decision.

So much so that a group has created: “Save Google Wave,” a web site dedicated to keeping Google Wave from being shuttered.

savegwavethumbsup.jpgThe site provides different ways for people to express their support for Google Wave. As of this evening more than 19,400 people have given a “thumbs up,” for saving the service. The Twitter account has 360 followers. More than 250 people have retweeted the site and 70 have given it a Digg.

Oh, yes, and you can buy a t-shirt or a button. We’re not sure what that is for except perhaps to give the developers a bit for the work they are doing to raise awareness. It would help if they provided a disclaimer of some sort.

These are not huge numbers. But more illuminating are the emails in support of Google Wave. These include those from a physicist, a student collaborating on a novel with his girlfriend and a software developer. Sigue leyendo

Schools in Maryland Opt to “Go Google”


google_apps_aug10.jpgThe Maryland Education Enterprise Consortium (MEEC) announced today that it will make Google Apps for Education available to the 24 K-12 school districts, libraries, and all higher ed institutions in the state.

This means Maryland’s 1.4 million students join those in Oregon, Colorado, and Iowa, states that have all recently moved to the Google’s cloud-based educational suite of apps.

Google Apps for Education includes access to Gmail, Docs, Sites, Google, along with other tools (like Wave, a great real-time collaborative tool that some teachers did adopt with success. RIP Wave.)

Google and Microsoft are in a fierce competition for school districts and universities to commit to their cloud-based email, storage, and document storage/collaboration offerings. Microsoft just announced last month that the 85,000 students at the University of Georgia were moving to its education-in-the-cloud service, Live@Edu. Sigue leyendo

Google Wave is Dead


Google Wave, the revolutionary product, platform and protocol for distributed, real time, app-augmented collaboration will no longer be actively developed and may be shuttered after the end of the year, Google announced this afternoon.

Why did Wave fail? Maybe because if you don’t call it an “email-killer” (and you shouldn’t) then you’d have to call it a “product, platform and protocol for distributed, real time, app-augmented collaboration.” That’s daunting and proved accessible to too few people. Still, with a rumored 100 Google engineers working on Wave to date, a call from Google for more engineering collaboration less than a month ago, and such high hopes – it’s a bit of a shock to see it come to an end.

At least it had something going for it. From the parody site EasierToUnderstandThanWave.com

When Wave launched, respected enterprise analyst Stephen O’Grady wrote a long post answering questions about the product. ” If Google Wave is successful,” he wrote, “it will mean that Google will be the vendor defining the next generation experience for millions, potentially tens of millions of users, worldwide. Next to that prospect, the threat of Google Apps is but a trifle.” Sigue leyendo

Google now selling Apps to the government


Mike Luttrell

Hoping to grab some money away from the federal government‘s current $76 billion per year computing and software budget, Google today announced that it has a special version of its Apps platform for official government use.

The online search giant just recently received the level of security certification that is required for vendors of the federal government, and it’s taking no time in taking that all the way to the bank.

Google wants the government to shift away from its current system that stores everything on specific internal servers, up to the cloud where everything could be more easily accounted for.

Google Apps for Government would be just like civilian Google Apps, providing e-mail, word processing, and other software services, except everything saved on the former platform would be partitioned in a separate “cloud” than regular users. The Wall Street Journal reports that the Government apps platform would not be any more secure than the user experience, but of course even regular users have the same level of security that just netted Google a government certification. Sigue leyendo

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