6 Ways to Gamify Your Facebook Marketing | by Gabe Zichermann


Gabe Zichermann is the chair of Gamification Summit (June 19-21) and author of the books Game-Based Marketing, Gamification by Design and The Gamification Revolution out next year. He is also the founder of Dopamine, a strategic consultancy specializing in engagement science.

Despite recent issues with its stock, Facebook remains the juggernaut of social media. With the platform on track to reach a billion users, and a new emphasis on revenue, the company is increasingly focused on how to make social work for business customers.

Currently, the most prolific Facebook feature for business is the brand page. At last count, there were more than 42 million of them, with activity that ranged from 10 likes to millions. As a result, mainstream marketers are increasingly focused on attracting, retaining, and engaging audiences on the platform.

As marketing on Facebook pages grows, so does the interest in using gamification — or the process of leveraging game thinking and mechanics to engage audiences — to drive results. There are actually a number of core patterns and approaches used by the best practitioners. Here are the top six for Facebook marketing, and how to use them.

1. Know Your Funnel

Consider your users’ engagement over time through the shape of a funnel. At the top, there’s the simplest social action they can take — usually liking your page. At the bottom are complex actions like buy, subscribe or refer others. Your goal is to get as many people into the top of the funnel, and as many through it as possible. In order to do this, you need to start by identifying the major waypoints in the process (e.g. read, like, share, link, invite, buy, subscribe) and then track the metrics as users move through. These progress metrics should be shared by everyone on your team, and form an essential part of your dashboard. You can see an example on Fanzy.com, a Facebook gamification provider.

2. Assign Points for Social Actions

There are a wide range of social actions you might want to drive on Facebook, from likes and joins to invitations and messages. One of the simplest and most motivational elements of gamification is a point system for social action. Start by offering a small number of points for every action (say 5 to 10), and consider the relative values of subsequent behaviors. Allow users to see their progress in a score window and potentially in leader boards. Don’t worry just yet about how the points are going to be redeemed. Based on behavior, over time, you’ll add more meaning to the points by making them redemptive towards status and achievements. Of course, if you run a large loyalty program like JetBlue’s, then your Facebook app should leverage your existing point system.

3. Run a Contest

Contests are arguably the oldest gamified Facebook marketing strategy and a great way to use Facebook to drive interest. Generally, the key to running a good contest are clear rules, easy actions, a great prize, and lots of promotion. It’s important to understand however that most contests are not viral and self-perpetuating. There is a disincentive to letting others know about the contest if prizes are limited and not skill-based (e.g. the fewer people play the lottery, the better my odds). If you already have an established user base and want to bring them to Facebook, or you’re doing something skill based — like Panda Express’ Best Photo Contest “Raise the Steaks” — a Facebook contest can be powerful. Contests are also amplified by regularity so consider holding them at defined intervals to encourage appointment dynamics.

4. If You Must, Build a Classic Game… Seguir leyendo “6 Ways to Gamify Your Facebook Marketing | by Gabe Zichermann”

Get Facebook Instant Messaging On Your Desktop Now

Posted by Meredith Singer

Are you itching for Facebook to make available its new messaging platform? Do you like chatting on the social network but wish it didn’t require you to keep a tab or window open in your browser?

Two U.K. developers, Daniel Offer and Henrik Larsson, designed a solution for just this:  An independent application that syncs up with Facebook chat to allow you to IM all your buddies straight from your desktop. The desktop chat messenger client for Facebook called Chit Chat works a lot like other other instant messaging applications.

Offer and Larsson developed the product when they noticed two main problems with Facebook chat, according to an article in SmashingHub. “Not everyone wants to access the Facebook site itself every time they want to chat, post status updates, and write on walls, and the chat function on Facebook was” not very reliable. Seguir leyendo “Get Facebook Instant Messaging On Your Desktop Now”

Cómo sacar el mayor partido a la página de tu negocio en Facebook

Una vez que las empresas han creado su propia página en Facebook puede ser que, aunque hayan puesto links a sus notas de prensa y publicado fotos y vídeos, no reciban ninguna atención. Aunque van por el buen camino, ya que hay otros muchos negocios que simplemente no están en Facebook, es importante tener en cuenta también por dónde se mueven tus clientes y tus futuros clientes. Una red social en la que los usuarios invierten más de 700.000 millones de minutos al año merece que las empresas también sepan moverse en el espacio de las redes sociales.

Hay una serie de contenidos clave para hacer que la gente haga clic sobre el botón “me gusta” de la página de una empresa y por tanto contribuyen al éxito de ésta. Para que una página de Facebook funcione debe contener links a los posts en los blogs y a los artículos relacionados, vídeos, fotos y discusiones. Pero más allá de estos puntos básicos, Mashable ha publicado tres consejos que ayudan al éxito de la página, es decir, conseguir que la gente interactúe y deje comentarios además de acceder al website de la empresa desde la página de Facebook y, sobretodo, que compren sus productos. Seguir leyendo “Cómo sacar el mayor partido a la página de tu negocio en Facebook”