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2013: The Year Everything Converged | darmano.typepad.com


 

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From a media perspective—marketers like to align strategies and tactics along the lines of how things are done at scale. The popular framework goes something like: Paid (advertising), Earned (Word of Mouth), Owned (Corporate) and everything else falls in a somewhat more grey area and from my perspective this is where the action will be for 2013 and beyond. As outlined above, Altimeter calls this area of overlap “converged media”because it’s a convergence of different media dynamics coming together. If you ask me—from a marketing perspective this is the future of what, to this point we’ve called “social”.

You see an image in your Facebook news-feed shared by a friend. The image was generated by a brand. You saw it because your friend shared it. They shared it because they liked it. They liked it because the content resonated (and they saw it). They saw it because the brand paid Facebook to promote it.

Paid?
Earned?
Owned?

All of the above. A social platform merely powers the engine and the above could have all been done in a mobile context. I’m doing a lot of thinking in this area as I build out my team because I don’t believe that anyone has the “converged” part completely figured out yet. From a talent perspective I’ve already begun importing folks from the ad agency side of the house who get both social, digital and content. Mentally, I’ve been thinking about the dynamics of how different teams function:

Traditional:

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A television centric marketing approach is still fueled primarily by the dynamic duo of a creative team composed of an art director and copywriter supported by an infrastructure of scale which fuels the teams with insights and has a small army of media service individuals who determine how the money gets spent so that the campaign oriented marketing message is seen and heard.

Digital  >>> Sigue leyendo

Brands Will Become Media: Here’s How


 

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If your company doesn’t have the above model in place a year from now, you may regret it.

You’ve probably felt it for some time, but now the roadmap is becoming clear—companies must build their own media empires. And if they don’t, they risk missing a window of opportunity that provides myriad benefits, whether it’s telling their own stories or becoming more efficient with the media dollars they spend.

Trends in media consumption point to the convergence of savvy marketing tactics combined with a real-time newsroom approach for brands to be seen and heard in a collectively social, digital and mobile world.

Facebook: Engagement Isn’t Enough

First, let’s start with Facebook which, thanks to an alleged algorithm change, has been at the center of controversy in the marketing world. Though it’s cited as the reason brands have noticed their content reaching a lower volume of Facebook users, the caveat is that there is much a company can do to increase the odds of being seen and heard on Facebook. But, it relies on a brand doing a few things really well.

For starters, it’s not enough to solely engage on Facebook. A company now has to provide a steady flow of high-quality content, which then relies  not only on organic content sharing from Facebook users but also on subsequent media purchases with Facebook in order for that message to spread.

Sound familiar? It’s how advertising has been done in the past, only with a big difference. Much of the content that tends to do best is oftentimes associated with current news or highly relevant social issues. Take for example whatOreo has done with its Daily Twist initiative, where in honor of the cookie’s 100th anniversary, agency teams get together daily to decide how to riff off of relevant, often newsworthy, subjects that, by day’s end, produce a new piece of clever, highly shareable visual content that’s sent out into the digital ecosystem. This type of approach makes clear what most pundits miss when challenging the notion of “ROI” in social media—the reason a company wants to amass followers in social media is to build their own marketing/communications network, which bypasses the middle man and goes right to the source.

The end game in social media won’t be accumulation of fans but rather your ability to reach them and potentially inspire action.

Full story

 

Social Business: Where It’s Been & Where It’s Going


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“Chasing the past, I stumbled into the future”. – T A Sachs

I’ve always been a firm believer that in order to look to the future, we must look back to and fully grasp the past (and the present). Having had several recent engaging conversations with smart people who I respect, I’ve picked up a hint of exhaustion around usage of the word “social”. Could it be that some who saw the “change” coming years ago are weary of having carried that torch for so many years as we move into the heavy lifting? It’s natural to want to move to the next thing—but I’m convinced that today we are largely still talking about the “social media” era. The best of “social business” is yet to come in my opinion and we have a lot of work to do in between. Let’s take a look back before we begin to look forward.

Digital: The Interactive Revolution
When I entered the workplace—the world was already in the process of going digital. E-mail was just being introduced and I had gotten a job immediately largely because I entered the business world with a valuable skill—I was taught desktop publishing (ie computer aided design) in addition to design fundamentals. The digital revolution initially begun by replacing the analogue world. Music was digital and computers offered an interactive medium to produce upon. Digital began seeping into personal and professional lives and organizations, businesses and industries had to evolve along with it. Most did and the ones that didn’t were outperformed.

Digital Media: Information Goes Online
The second wave of the digital revolution began to gain steam as the internet became move pervasive. The “Web” became first accessible through browsers and then it became the search engines which organized what we then called “the information highway”. A newdigital economy was born as companies rushed to stake their claim online. The “corporate” Website was born—essentially a glorified brochure for your organization however the business world began to wake up to the fact that not being on the Web was perhaps risking being irrelevant. This sentiment is important to take into account as we currently wrestle with the current state of social media. Looking back to the “Digital Media” era provides some insights as we look at how social media has evolved.

Digital Business: The Transactional Era
As the Internet, fueled by digital media and a wealth of information became more pervasive, the Internet evolved yet again creating new ecosystems resulting in new companies (Amazon, *eBay etc.) and creating opportunities for existing companies to extend their business models. Banks introduced online banking. Insurance companies supported online quotes. Cars could be customized and even purchased online. Large organizations grappled with back end integration as infrastructure was re-engineered. Digital had become not only interactive and informational, but it became transactional—offering organizations new ways to connect with customers or even employees (intranets). In short, digital became business and the flurry of activity in the form of mergers, acquisitions and the growth of system integrators reflected this.   Sigue leyendo

Social Business In Action: Field Notes


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I just finished up participating in one of our events for Social Media Week, a global conference taking place in several major cities around the world. Our panel moderated by colleague Robin Hamman included Euen Semple who previously ran social efforts at the BBC and Vincent Boon from Giff Gaff, while it’s still fresh on my mind, I wanted to jot down a few key thoughts:

Social Business Is About Applying Purpose & Intent At Scale
The above diagram is something I started off with and an attempt to describe social business in one visual. At it’s core, it’s about connecting stakeholders who are critical to the success of your business. And as I’ve stressed before—it’s about executing initiatives leveraging the “3 P’s”—People, Process & Platforms. I stressed starting with people.  Sigue leyendo

Trust Shifts From Institutions To Individuals


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Today I had the opportunity to present to academics and industry experts from the international poultry industry (you can listen to a re-cap via a short podcast from “Agwired” here). During the presentation I was able to share some results from the recently released 2012 Edelman Trust Barometer, in which the overarching theme is a general skepticism toward institutions such as government and big business with signs of hope when it comes to empowered individuals. Sigue leyendo

The Science Behind Making Your Posts Shareable


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This blog post was written by Marcus Taylor, co-author of the book Get Noticed and head of social media at SEOptimise. You can follow Marcus on Twitter here.

I’ve always been fascinated watching what content gets shared by the masses and what doesn’t. I don’t believe in the myth that ‘content is king’, I also don’t believe that it’s the timing of a post, or the credibility of the author that makes or breaks a blog post’s ability to spread like wildfire. In reality, it’s the combination of these factors that intensify a blog post’s likelihood of being amplified in the blogosphere.

If content were king, then great posts wouldn’t go undiscovered every single day. If author credibility was the be all and end all, Chris Brogan would be able to post the lyrics to a Justin Bieber song on his blog and we’d all share it (Chris, please don’t test this…). Sigue leyendo

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